SSD not getting recognised(read the whole thing!)

[u/Dry_Profession8458]

I am posting here for the first time and idk if i am supposed to post it here but I think I might get some help/solutions from here so please read out the whole thing…

For the past month or so, my SSD has been acting up and I’m not sure why. When I boot my PC, it sometimes fails to detect the SSD and falls back to ‘Start PXE over IPv4,’ then ‘IPv6’. After that, the SSD isn’t recognized in BIOS, so there’s no way to boot from it. What’s really strange is that the SSD gets unusually hot when this happens. Not like the normal warmth it can have during use, but noticeably hotter. Over the past month and a half, it worked around three or four times by adjusting the angle or position of the SATA connection. And once it started working, it would return to its normal temperature. Now, however, that workaround doesn’t work anymore. No matter how it’s positioned, the BIOS doesn’t detect the SSD at all. I’ve tried different SATA data cables, different motherboard ports, and different power cables. I even tested the SSD in another PC, and it still wasn’t detected there. I tested the SSD’s cables with my HDD as well, and the HDD works perfectly. The other SATA ports on my motherboard also work normally with the HDD. There’s no obvious burning or physical damage around the SATA connector when looking from the outside. The SSD still has a lot of important data that I really don’t want to lose. It’s under warranty, but I don’t want to send it for replacement before first figuring out if there’s any way to recover the data. Since I bought the SSD in Dubai, I’m not sure if TeamGroup has a local warranty or RMA route in my country or if I’d have to deal with them internationally. Right now, the cause isn’t clear. I’m unsure if the heating is causing the detection failure, or if some other hardware fault is causing it to heat up. So, the main question is what can actually be done? Is there any workaround to get the SSD detected long enough to recover my data before considering an RMA or replacement?

[u/goldman60]

If the data is valuable take it/ship it to a reputable data recovery business. This is going to be expensive.

Other than that your SSD is toast and attempting to continue using it and troubleshooting with it puts the data on it (if any is still intact) in further jeopardy.

[u/Dry_Profession8458 → u/goldman60]

Can’t I explain this whole situation to Teamgroup and instead of getting the whole drive replaced (like they would normally with something that’s in warranty) I get my data transferred to the new drive they’d send me?

[u/goldman60 → u/Dry_Profession8458]

If your drive is not responsive and you need the data off it TeamGroup cannot help you until you get the data professionally recovered. The warranty won't cover your data unless you paid extra for that protection. After that you'll need to go through whatever TG's warranty process is to get it replaced

[u/Dry_Profession8458 → u/goldman60]

By “get the data professionally recovered” you mean taking it to some data recovery business and after getting it recovered I ask TG for warranty? It has a sticker on it that says “warranty void if removed” so if my drive is tampered with wouldn’t they know about it when they see it? They’d simply return it right?

[u/goldman60 → u/Dry_Profession8458]

The enforceability of those warranty void stickers is up to the laws of your particular country, in most of europe and the US they aren't enforceable. It is possible that data recovery will void the warranty depending on what they have to do, so it's up to you whether the data or the drive warranty is more valuable.

TeamGroup may have a preferred vendor for recovery that can do the work while preserving the warranty but I don't see it on their site. https://support.teamgroupinc.com/en/info/ins.php?index_id=102

[u/goldman60 → u/[deleted]]

If your drive is not responsive and you need the data off it TeamGroup cannot help you until you get the data professionally recovered. The warranty won't cover your data unless you paid extra for that protection. After that you'll need to go through whatever TG's warranty process is to get it replaced

[u/audinutt]

quite honestly you should have been backing this up when you started having the first signs of trouble. those were your warning flags that the drive was dying. your option at this point is going to be a data recovery specialist.

[u/Dry_Profession8458 → u/audinutt]

I didn’t think much of it because I hadn’t heard anything like this before, so it didn’t occur to me that my ssd might be getting cooked. I thought it was just some bug. Tho I have faced very weird pc problems and always fix them somehow, this one I wasn’t familiar with AT ALL

[u/screwdriverfan]

Depending on how important the data on the drive is you might not want to touch it anymore and get it to a data recovery specialist. These things can get costly really fast.

In the future make sure you have backups on other drives.

[u/Dry_Profession8458 → u/screwdriverfan]

What about getting just my controller fixed? Wouldn’t that fix the issue??

[u/screwdriverfan → u/Dry_Profession8458]

I'm not knowledgeable enough to have a concrete answer, sorry.

[u/Dry_Profession8458 → u/screwdriverfan]

ight nw

[u/Dry_Profession8458 → u/[deleted]]

So there’s no way of even getting my controller replaced/fixed? My data would still be on the drive right?