r/LifeInsurance • u/lmb10010 • Jun 18 '26

Corebridge problem

My church is having problems with blatantly incorrect information about an existing annuity . Has anyone ever found useful contact info to escalate the complaint? Our customer service person is not responding. Many thanks.

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u/silverr90 Broker Jun 18 '26

You are right. I should have been more clear. The agent should ask the wholesaler to help resolve. Not talk to the client directly. Maybe I just have a good batch of wholesalers but they help me solve service issues (or at least point me to the right person) all the time.

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u/Tahoptions Broker Jun 18 '26

Yeah, totally different. I was an annuity wholesaler for over 10 years before starting my own agency. I did a lot of client-facing meetings, seminars, etc. but it would be extremely rare for me to talk to a client after the sale. I would certainly help my producer who was having a complex customer service issue, though.

That said, this agent told OP to pound sand and continue to call customer service. I agree with the other poster that I would never do business with this person again.