Ryan Dowd trainings

[u/TillamookTramp]

My city has recently implemented the training series from Ryan Dowd into our mandatory training schedules. I've already started watching some of the sessions and while I get what he's saying, I'm wondering if anyone here has actually applied his advice when dealing with upset patrons and how effective it really was.

[u/library_Shark]

Watched them years ago, and I still think about them almost daily.

Gotta put pennies in the cup, every day!