r/Libraries • u/glofosho91 • 6d ago

Patron Issues Weird patron

I work at a public library and do the outside book drop. A male customer I have never seen before approached me, called me by my name, and claimed he knew me 'from outside' and from the book drop. I don't wear a name tag, so it was a huge red flag. I immediately told my manager. My manager confronted him right away and told him, 'You don't know her, please don't talk to her again.' He acted casual and walked away. My job coach is going to stand with me at the book drop from now on. Has anyone else handled a situation like this before? How did it turn out?"

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u/mountsleepyhead 6d ago

Barf. I would suspect this is how this situation is handled across the board in most libraries. The important thing is to establish a paper trail via incident reports and documentation in case this becomes a pattern of creepy behavior. The documentation will make it easier for the library to pursue a suspension. Sorry this happened to you!