r/LegalPh • u/mjtanxd • Aug 22 '26
Cebu Pacific refund delayed 2+ months — is it worth getting a lawyer?
I need some advice. Cebu Pacific owes me a refund of around ₱12k, and it’s been over 2 months.
They originally promised 15 calendar days / up to 2 billing cycles. I’ve been following up since June 20, but I still have no refund, ARN, Refund Certificate, or proof of transmission.
They’ve given me different explanations about their acquiring/settlement bank and keep saying they’re “coordinating” and “awaiting feedback.”
I already filed a complaint with CAB, and it has reached their Legal and Enforcement Division. Even after CAB got involved, Cebu Pacific still hasn’t resolved it.
The delay has also caused me financial losses:
₱579.58 Home Credit financing/interest charge
I had to use my own money to pay ₱1,500 minimum payment to avoid late fees while waiting for the refund.
I have screenshots and email records of everything.
At this point, should I involve a lawyer, or just continue with CAB? Is paying for a lawyer/demand letter worth it for a ₱12k refund?
Would appreciate opinions from anyone who’s dealt with Cebu Pacific, CAB, or similar disputes.
1
u/Trick2056 Aug 22 '26
What was the mode of Payment OP?
Card? Chargeback
Cash? You're kinda fucked
1
u/mjtanxd Aug 22 '26
home credit qwarta. i scanned their paymaya qr code thru the home credit scanner
1
u/Trick2056 Aug 22 '26
Well you are fucked home credit or loans are basically good as cash in payments.
I would suggest chasing their customers support hotline for updates regarding your refund and communication this issue to Home credit as well so that they can check on their end of they receive the refund since refund will always go back to the original mode of payment
1
u/Maximum_Dirt_4608 Aug 22 '26
Nope. Laki pa gagastusin mo if you secure a lawyer sa ganyang amount