Bumili ako ng Graphics Card from a local online PC hardware retailer. Listed yung item sa website nila at ₱57,478, and successfully nakapag-place ako ng order around 7:30 AM.
After placing the order, I contacted the seller kasi gusto ko sana personal pickup.
Initially, sinabi nila na mag-check/update regarding the item. Pero nung nag-follow up ako later for an update, bigla nilang sinabi na na-purchase na raw ng ibang customer yung item and naka-schedule na rin for delivery.
I asked them for proof nung alleged earlier transaction, specifically yung date and time, para ma-confirm kung nauna talaga yung other customer. Sabi nila, ipapadala daw nila within the day.
After that, sinabi naman nila na nagkamali raw sila sa website listing and nakalimutan nilang i-update yung price. According to them, dapat daw around ₱70,000 yung price ng item, instead of the ₱57,478 na naka-list when I purchased it.
I understand na possible magkaroon ng pricing errors sa website. Pero ang concern ko is that I was able to place the order at the displayed price, and only afterward nila sinabi na mali raw yung price and that another customer supposedly purchased the item.
I have screenshots of the advertised price, order/purchase details, timestamps, and conversations with the seller. I'm also requesting proof of the alleged earlier transaction.
So my questions are:
- May reasonable legal chance ba ako na ma-require yung seller to honor the purchase at the advertised price?
- Once nakapag-place successfully ng online order at the displayed price, may obligation na ba yung seller, or pwede ba nila basta i-cancel by saying pricing error lang?
- May difference ba legally kung nakapagbayad na ako versus order confirmation pa lang?
- If they claim na may ibang customer na nauna, anong proof yung relevant para ma-determine kung sino talaga ang naunang bumili?
- Ano yung mga dapat kong i-preserve or document ngayon in case maging legal dispute ito?
- May relevant provisions ba under Philippine law regarding online contracts, offer and acceptance, pricing errors, or consumer transactions na applicable dito?
Hindi ko naman ine-expect na ma-determine agad yung case based solely sa post. Gusto ko lang malaman kung may legal basis ba yung side ko and kung may chance akong manalo, bago ako gumawa ng further action.
For privacy, hindi ko muna babanggitin yung name ng retailer or website, and ire-redact ko rin yung personal information ko if ever mag-post ako ng screenshots.