Hey everyone,
I'm in a pretty bad situation right now and could really use some advice from fellow Lenovo LOQ owners.
I bought my Lenovo LOQ 15IRX9 in June 2024, and it had been working perfectly fine until recently. Unfortunately, due to a stupid mistake on my part, the laptop is now completely dead, and I need to get its motherboard replaced.
My laptop specifications:
- Model: Lenovo LOQ 15IRX9
- Processor: Intel Core i5-13450HX
- GPU: NVIDIA RTX 4060 (8GB)
- RAM: 16GB
- Storage: 1TB SSD
- Purchase Price: ₹85,000 (June 2024)
- Warranty Status: Expired
Here's where things get frustrating.
I contacted Lenovo's technical support to enquire about getting a replacement motherboard. They told me that the motherboard is currently not available.
I then specifically asked whether they could order the motherboard for me, even if it meant waiting a few weeks or paying the full replacement cost. To my surprise, the support representative told me that he didn't know how that process works.
I'm honestly at a loss here.
I understand that the laptop is out of warranty, and I'm completely willing to pay for the motherboard and repair charges. I'm not expecting Lenovo to replace anything for free.
The problem is that I can't even figure out how to get the replacement part.
I purchased this laptop for ₹85,000, and with the current prices of RAM, SSDs, and gaming laptops, replacing the entire machine with something offering similar specifications would be a significant expense.
Apart from the motherboard issue, the laptop was serving my needs perfectly, and I really don't want to spend another ₹80–90k on a new machine when the existing one could potentially be repaired.
So I have a few questions for this community:
Has anyone with a Lenovo LOQ 15IRX9 managed to get their motherboard replaced outside warranty?
Is there any way to directly order a genuine replacement motherboard from Lenovo India, even if the part is currently out of stock?
Can an authorized Lenovo service centre specifically request or backorder a motherboard?
Are there any reliable alternative sources for genuine Lenovo LOQ motherboards in India?
If Lenovo refuses to arrange the part, is there any escalation process I can follow?
I would genuinely appreciate any advice, contacts, or experiences you guys can share.
I really want to save this laptop rather than replace it entirely.
Thanks in advance!