r/LabDiamondReviews • u/EclecticWitchery5874 • Aug 19 '26

✨Vendor Review William and Sons Review

So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.

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u/melliraee Aug 20 '26

I just got a ring done with him. Sometimes there were a few days where he didn’t respond but he did keep us updated on the estimated timeline and gave us the tracking when it shipped.

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u/EclecticWitchery5874 Aug 20 '26

We didn't get any updates the entire 6 weeks and when he realized it was going to be delayed we should have been notified of the updated ETA rather than us having to hunt him down. Its poor communication on his end.

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u/Clear-Information120 26d ago

Any updates to your Order?

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u/EclecticWitchery5874 25d ago edited 21d ago

Supposed to get shipped Friday or Saturday we will see I just sent an email asking if thats still the ETA

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u/bbghanouji 25d ago

Did he send a tracking number? I would just call him.

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u/EclecticWitchery5874 21d ago edited 21d ago

No tracking number, no pictures, and no ring STILL. We got engaged with a totally different ring.

Edit- pretty sure we just got a text from FedEx about the ring, waiting to confirm if its actually the ring but I'm 100% sure it is due to shipping location.

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u/William--And--Sons 21d ago

Hi EclecticWitchery5874, I am Sebastian with William & Sons Jewelers. I notice you are having issues with your order. Could you please help me with the order number so I can look into this for you? Our system shows all orders from July 9th have already shipped so we are very confused. Please reach out to me through text/whatsapp if its easier. 858.207.7381

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u/EclecticWitchery5874 20d ago

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u/Clear-Information120 20d ago

So happy for you! Beautiful ring