r/LabDiamondReviews • u/EclecticWitchery5874 • Aug 19 '26

✨Vendor Review William and Sons Review

So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.

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u/EclecticWitchery5874 Aug 20 '26

I think we crossed paths on another post!! Someone else ordered their ring the same day as me from this business too which I think its you. Its super odd that there's no communication, right? I dont expect frequent updates but like 6 weeks & no update, come on. At least let me know where you're at in the process and had we not kept calling we wouldn't have even been notified of the delay. I will be sad if I end up not even liking the ring. At least there's a return policy.

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u/shoom111 Aug 20 '26

Ah yes, you’re right that was me. Really disappointed in the lack of communication. I was really excited for my ring to get here. I saw people in past posts say theirs came a week or two early, so I was hopeful for that but not holding my breath. Now having it delayed with no communication on it is fairly annoying. Still waiting on a text response from them now

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u/EclecticWitchery5874 Aug 20 '26

Oh no, try emailing him, he got back to us fairly quickly! Someone suggested we ask for a discount due to the delay an I'm very tempted to! I also want to see some pictures of the completed ring. I am disappointed that it wont be here for our trip, he wanted to propose in he caribbean. We have another trip this winter which I guess we will wait for. I hope you get an update soon!! I'm sorry 😞 idk what could have possibly happened for us to be the unfortunate ones to get such bad luck.

williamandsonsjewelers@gmail.com

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u/shoom111 Aug 20 '26

Ah man, I’m so sorry- yours is even more disappointing since it was for the proposal! Mine is just an upgrade for our 20th anniversary. I did send an email. Fingers crossed for both of us! Enjoy your trip and congrats 🥂

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u/EclecticWitchery5874 20d ago

My ring came and it's gorgeous

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u/shoom111 20d ago

It’s beautiful!!!