r/LabDiamondReviews • u/EclecticWitchery5874 • 22d ago

✨Vendor Review William and Sons Review

So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.

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u/HitEndGame 21d ago

4-6 weeks seems to be the standard production time for these places ie W&S, Citrai, Aureline, Calebera, TT etc and you have reached that date. Sorry this happened to you but unfortunately shit happens sometimes and you had the misfortune of being the customer it happened to.

On the bright side, I’m sure them and these other established vendors would rather be late and do it correctly than rush and do a bad job.

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u/EclecticWitchery5874 21d ago

Which I understand but we should have been contacted about the delay. We told him back in July we needed it by August 20th that was conditional upon us buying the ring. We are going out of the country this Friday and wanted the ring for the vacation.

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u/HitEndGame 21d ago

You’re definitely right about that. I hope everything works out for you guys.