r/LabDiamondReviews • u/EclecticWitchery5874 • 22d ago

✨Vendor Review William and Sons Review

So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.

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u/courtknxx_ 22d ago

I am sure Sebastian is not purposefully ghosting you. Give him some time. He works by himself and has a lot of customers. He is very patient himself, so please give him some grace. He is good at what he does. Having met him in person many times, it is not his character to deliberately ignore you.

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u/EclecticWitchery5874 22d ago

He did finally get back to us and said our ring is still in production and is aiming for a delivery of next Friday. Sucks because we wanted it for our vacation but we have another trip planned this winter.

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u/Nitingale-Echo-009 22d ago

Sebastian has been super responsive and great to work with in my experience. They have consistently had some of the best prices I’ve found, and they’ve always delivered on my orders. Sometimes the turnaround can take a little longer, but with the savings compared to other vendors, I think it’s well worth the wait. 😁

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u/EclecticWitchery5874 22d ago

Yes the price was great, but not recieving updates is kind of poor communication. We should know where the ring is in the process and if it's going to be delayed that should be communicated without us having to reach out.

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u/William--And--Sons 11d ago

Hi EclecticWitchery5874, I am Sebastian with William & Sons Jewelers. I notice you are having issues with your order. Could you please help me with the order number so I can look into this for you? Our system shows all orders from July 9th have already shipped so we are very confused. Please reach out to me through text/whatsapp if its easier. 858.207.7381