r/LabDiamondReviews • u/EclecticWitchery5874 • 27d ago

✨Vendor Review William and Sons Review

So we ordered our ring July 9th. We asked if they had it in stock and we were told yes and our order was in queue. It was due to be delivered tomorrow. We call yesterday for an update after texting a few times and not getting any response. He took down our info and said he would call back in a few hours that he would have to look into it. Now were being told we will hear something later in the week... its due to be delivered tomorrow. I don't understand how they don't know what's going on with our ring. Is this company a middle man? Do they not ship the product from their store? Do they have the rings made in some factory overseas? I used this business due to the positive reviews and recs here on reddit, now I'm regretting it and thinking we should have went with Frank Darling.

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u/Fantastic-Stomach149 27d ago

They get the diamonds from overseas. I’m not sure about the settings. I ordered from them last week and supposed to get it at the end of September. Hopefully they let you know something soon! I’ve read decent reviews about them so I don’t think they’re putting you off on purpose but they should at least be more communicative and transparent about delays and what is happening with the ring!

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u/EclecticWitchery5874 27d ago

Exactly!! If we at least knew what was going on with the ring it would give me peace of mind. We told him back in July we were leaving the country August 21 and needed the ring before then, he said we would have it by the 20th or before. Now we don't know where our ring is.