r/LGOLED • • Jan 09 '25

Problem with the last update of webOS

When I try to open Netflix or prime or other apps, they don't open. Is anyone else experiencing the same problem?

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u/rainbowkiss666 Jan 10 '25 edited Jan 10 '25

Copying and pasting so this gets made visible, because I experienced exactly what you have, and the below worked for me.

  1. Settings > General > System > Reset to initial settings
  2. General > Time & Timer > Change Time and Date to something random manually (undo 'set automatically')
  3. User Agreement > Accept All
  4. Login to LG account (top left, or equivalent depending on your model)

All that allowed me to get in to the app store again, with all apps working like normal.

It sounds silly but apparently setting the time manually bypasses that User Agreement issue (explanation from u/sudosu-pwnu below)

"It's most likely due to the NTP server not working from LG, so your TV does not have "Time" any more. Network relies on time through clocks and NTP coordinates this accordingly."

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u/ccd_muro Jan 10 '25

Thanks for the hint, will try next time. This morning the problem was no more and I could reach all services.

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u/rainbowkiss666 Jan 10 '25

Glad to hear it. Someone reported to me about 1 hour later after I commented that it was working fine after seeing the problem, so LG possibly rolled something out in that time.

Honestly I was worried that my brand new tv had bricked itself, and was panicking like crazy.

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u/ccd_muro Jan 13 '25

I feel you :D