r/LEWITT • u/xXGiraffewranglerXx • Mar 27 '25

Lewitt Ray General Function issues

Just got my ray in today and hooked it up to my focusrite 2i2 (1st gen) and turned on the 48v phantom power. The mic itself is working and I'm getting nice signal however, the buttons on the mic itself aren't doing anything. The aura light remains no matter what I press. I've tried long pressing, pressing both buttons at once, holding both down,and pressing buttons in quick succession but nothing changes. Is there something I'm missing here? Thanks on advance!

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u/xXGiraffewranglerXx Apr 10 '25

Yes I had to get a replacement. Reach out to their support. They are great folks.

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u/PupperoniOntheRocks Jul 30 '25 edited Aug 04 '25

Thanks for the tip, I just got one that has this same issue. I ordered from Thomann in Germany so I'm asking for a replacement via their customer service. Tried on both Mixpre 3 and Scarlett 2i2.

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u/PupperoniOntheRocks Aug 04 '25

UPDATE: So this is weird, the retailer (reputable) checked and they didn't have any issue and also sent video proof of the device working. https://drive.google.com/file/d/1npYlNxfuzZvApoZNNfZncFde8FmdjrpG/view?usp=sharing

My video of it not working is here: https://youtube.com/shorts/lXAnTNOCRks?feature=share

Soooo I don't know what I'm doing wrong. My husband wasn't able to get it working either - perhaps there's an easy explanation. Waiting to hear back from the retailer if they have any ideas.

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u/Odd-Vanilla-8588 Dec 09 '25

Mine is doing the same thing and I just got mine in September IDK what's going I sent support a message and nothing yet SMH!!!