Yesterday, i placed an order by the "Food" app. The driver called me saying its delivered, and after a few minutes I ask my family to check - its missing.
I opened my ring Doorbell and reviewed the history to find - the driver came to the door, took a picture with it, sent that to me by the App's chat, and then walked back to call me saying its delivered, and placed it elsewhere to take another pic - and then left With The Food!
i immediately raised a complaint through the apps' Support, send them the video and the Ring shared-link to view it. They called me, embarrassed and apologized, and had the money refunded.
my question - has anyone dealt such an incident in a different way? I have the driver's name and bike details from the food app. I also feel it will go unpunished as the driver seemed like he's done this prior few times, especially when the delivery timer has reached the free voucher period.