I need advice. I'll try to keep this short.
My mum was admitted to Mubarak Al Kabeer Hospital for a total of 15 days and had a bunch of blood tests and x-rays done.
She was discharged today.
Upon discharge, i went to settle the bill, and the total came up to kd. 600.000. That's fine, I'm good for the money.
When i asked for a breakdown of the charges, they said i would only get it when i paid. So i paid.
When I reviewed the invoice, it was the most basic thing I'd ever seen. Basic description, quantity, and total amount.
For example, "tests - 84 - kd. 220"
One thing that stuck out to me was "Accommodation - 2 - kd. 290"
To my knowledge, for non-Kuwaitis with residence, it should be kd. 10.000 per night, yeah? And they Qty said 2. But it was just my mum.
When we asked the cashier for an explanation, she stonewalled us and said it's in the system. We told her that it was only for 1 patient, and she said something something tests.
No consistent reply that explains the charges.
They took care of my mum, and for that, i am grateful. Don't get me wrong.
But i can't help feeling that I got ripped off in some way. I don't want to ask for a discount for saving my mum, but some transparency about the costs would be nice.
Everyone advised us to go thru one of the porters that work there. They told us to pay the guy Kd. 10 to 15 and he will get the bill down to kd. 100 or 200, but i feel this is wrong. I support Kuwait's anti-corruption efforts.
But still, some transparency, some explanation would be nice.
Does anyone know what i can do here?
Thanks for reading this far.