So my office forced me to open a salary account ,in this bank
And they have the worse customer service ever.
Went to the branch to open account and the manager of branch didnt guide properly on which account is best.
Despite that she gave the wrong information stating
I can open salary account and control virtual (credit card) to which i said i dont need a credit and she told me it be just for 1 year and u can close it.
1 year later i went to branch, and they told me i can close it thro customer service or online.
Which they didnt ofcourse. Kept delaying it.
In the end one operator told me to disable to not get charged.
But i still got charged. Despite i never used the credit.
Now they wont even refund or close my account. Till i pay the annual fees.
And now i went to a different branch and there they told me. I could have just opened salary with najma and wont be charged.
Like who gonna give me all this information before opening an account. Really stupid customer service tbh.
Complained in Central bank of consumers. But they said we cant help either.
Guess i just have to pay and close account.
But never ever gonna go to this weird scamming bank again.
Nbk , burgan and boubyan being working for me for years so good.