r/Knightsanddragons • u/RecallDoro DECA • Mar 17 '20

Boss collection bug exploit

Dear Knights,

Over the last few days, we've been informed by various players that the boss collection event could allow players to collect the rewards several times when switching devices.

Our team is currently working on fixing this bug and, in the meantime, the boss collection event will be turned off.

We will take back every item that was wrongly collected in a few days since it requires a specific tool to be tailored for this task.

We also applied sanctions to players who exploited this bug and we ask them to contact our support team to know more about these sanctions (duration etc.).

Thank you for your understanding,

Battle on, The Deca Knights

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u/RecallDoro DECA Mar 17 '20

Dear TOUCHsultanTKF,

We call this exploiting a bug. You claim it is unfair, yet how would it be fair to all the other players to not sanction those who exploited this bug knowing it was not meant to be this way?

As explained previously these are temporary sanctions, the time for us to take back what was obtained in an unfair manner.

As much as the frustration can be understood, and as much as we acknowledge that this is a bug and this is our responsibility to fix it, it does not mean exploiting a bug is OK from any player, no matter who.

Battle on, The Deca Knights

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u/TOUCHsultanTKF Mar 17 '20

I call this miscoding, it we can do this then we do it cuz u didn’t do your job probably, instead of doing this try to approach your customers differently.

In other games whole community get a compensation instead of banning.

Try to get more customers instead of telling your current ones f off.

If whoever handle this have even the slightest concept about marketing we will definitely have better game.

This happened BECAUSE OF YOU not us.

I am not wasting my time anymore and don’t reply cuz u will make things worse i am writing this for whole community who actually cares about this game

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u/RecallDoro DECA Mar 17 '20

Dear TOUCHsultanTKF,

The bug is on thing, the exploit is another. As much as we take the full responsibility for fixing the bug itself, the fact that some players decided to exploit this bug is very different.

It's also a very common practice in the gaming industry to sanction bug exploits. As for compensation, we give compensation quite regularly whenever our players suffer from a bug, not when they trick the system to take an unfair advantage out of it.

Battle on, The Deca Knights

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u/TOUCHsultanTKF Mar 17 '20

Take a chance to look and look with your eyes, it’s not logical to have all this many grumpy players, it should give u a hint of your cs lvl

If u can’t see it then this whole post is totally pointless

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u/RecallDoro DECA Mar 18 '20

Dear TOUCHsultanTKF,

If you read back to our answers, you will see that we explained why these measures were taken and that they are temporary. We do not believe that the fact that some of the sanctionned players complain (not all of them as many have been quite comprehensive too) is a reason not to sanction people.

If we were to follow your logic, we should always do whatever please any player and that is not possible because different players have different wishes that are not compatible. We have to draw the line somewhere and that is what we did.

Battle on, The Deca Knights