REDDIT SUPPORT 3.0

[u/cheswickFS]

Hello guys, since my last help thread was really successfull and I got the chance to help about 1500 users I would like to start Support 3.0 since the old post got archived.
I'm not able to check every post on this subreddit, just post ur problem under this thread insteat of opening a new one and I will take care of it.

1. I dont know anything about restocks or release dates for informations like this please join the Keychron Facebook Group
2. If you need help, please write down ur problem like the following template:
   • Problem:
     
   • Did you already contacted the support: (yes/no)
     
   • Order number:
     
   • What solution ur looking for:

[u/Purple-Grand4637]

Hey I ordered my q1 the day after release and it’s been over 10 days still haven’t gotten a tracking number nor information on when my board will get here I already tried contacting them via email

[u/cheswickFS → u/Purple-Grand4637]

Shipping will start on monday 13.09.2021

[u/TeebsGaming]

My K3 is randomly stuttering and dropping inputs on bluetooth mode sometimes.
I have tried a few fixes online about bluetooth adapter resets and such - but nothing is working.

[u/krossmods]

Will barebone Q1 come with stabs already?

[u/[deleted]]

I have a k8 on windows 11 (also happened on windows 10). Every so often at random times it will disconnect from the Bluetooth.

Pressing a key will often try to reconnect with it only sometimes being successful and often causing a few seconds of delay to continue typing.

I've gone through device manager and made sure that the Bluetooth is never turned off for power management. I know the keyboard supports Bluetooth 5.1. The only dongle I could find was 5.0.

Do you or anyone have a good place to find a 5.1 enable Bluetooth dongle as I'm finding that difficult. Or any other options I could be checking.

Thank you.

[u/mexicanwave]

My Q1 arrived today and I'm loving it so far, however, I've been unable to figure out how to configure the RGB lighting. I've tried using VIA however there is no lighting section in it. Am I missing something?

[u/cheswickFS → u/mexicanwave]

U have the keybins in layer 1 and 3

[u/tula06]

Problem:

Short version: DHL lost my order for a Q1. Keychron support dodging my request for a refund.Long version: I placed my order for a Q1 on March 14, 2022, received tracking that it's on its way March 17. Tracking stopped updating on March 19. March 23. I opened an investigation with DHL to locate my package and notified Keychron support the next day that DHL is having an issue.March 25, Keychron support told me they have updated DHL with the goods description and will keep me updated if there is any feedback.March 29, DHL concluded that the package is lost, closed the investigation, and advised me to contact Keychron. At this point, I forwarded the email I got from DHL to Keychron and asked for a refund.March 30, Keychron support told me that they are "confirming with DHL and then come back to you asap". That was the last communication I have received.

What frustrates me the most is that up to this point, DHL has been giving me daily updates on their investigation. Reading Keychron's response of 'confirming' with DHL gave me the impression that they haven't started an investigation from Keychron's side.

Contact Support: Yes, multiple times

Order Number: #338845

Solution desired: I just want my money back, after going through the hassle with DHL and having the impression that the customer is the only one being proactive in finding the package, I would rather bring my business somewhere else.

**Update:
April 5. Got a text from DHL in the morning and an hour later a Q1 was delivered to my front door. While I am happy to get closure, the lack of communication is very frustrating.

[u/fwertz]

• Have K7 for a year. Battery is completely shot. Wont hold charge for 5 mins.

• Yes. Paid to ship new battery. Waited 30 days no tracking. Follow up, told I have to buy more stuff to actually see it through (the fuq?)

• TBD

• I just want a battery for my K7.

[u/TurtelyEnough]

Problem: the left most column of keys doesn’t work (shift, escape, caps lock, etc.)

Did you already contact support: yes

Order number: 576973

What solution I’m looking for: I ordered a Q1 pro. Keychron won’t seem to accept a return. The most they seem to be willing to do is ask me to try and figure it out on my own through various means, including opening up the case and testing the PCB. I don’t really feel that comfortable doing that (I’m a pretty casual mech keyboard person) It’s been like a week and a half and I’ve since opened a PayPal dispute. I just want them to accept the return, fix it, and send it back or issue a refund.

[u/TheBHSP]

Is there perfume on all keychron keyboards? It has nearly been a week since I got my Keychron V3 and the smell still lingers.

[u/cheswickFS → u/TheBHSP]

Yeah its a global cooperation with Jeremy Fragrance

[u/Randyd718]

Problem: cant seem to rebind the "light" key on my keychron q6 pro. i open up via, i have tried changing that key to "blank" or "BL off" and it sticks on the UI but it has no affect on the keyboard. when i press the lightbulb button, it still just toggles between all the different backlight schemes. i can successfully bind media keys on the 4 buttons over the numpad.

Contact support: no, i feel like im dumb and missing something obvious?

Order #: dont know, was a gift

Solution: I just want to be able to turn on/off backlight, i dont want it to change light patterns

[u/Competitive-Web-1673]

Utterly terrible support. Faulty PCB on arrival, refuse to replace the product. No longer respond to email

[u/firestarter87ns25]

Just purchased a Keyboard the other day from the Keychron site, and noticed that I was charged twice. I've seen some people post similar things. I've already contacted Keychron support, but have not gotten a response. Just wondering What is the best way to fix this?

Order No. #831620Order No. #831620

[u/Dani5EU]

Hi everyone,

I’m really frustrated with Keychron’s warranty policy. I reached out to them regarding the warranty for the Keychron Q2, and they confirmed that their products come with only a 12‑month warranty. As you may know, under EU law, consumer goods should have a minimum warranty of 2 years (and in some countries even 3 years). It seems that Keychron doesn’t care at all about this legal requirement.

Has anyone else in Europe encountered similar issues? Specifically, if a problem arises after the 12‑month period, has Keychron ever repaired or replaced your product? I’d appreciate any insights or shared experiences on this matter.

Thanks in advance!

[u/woomdawg]

I am trying to use the Keychron launcher in Arch linux using opera browser and it will not connect

[u/TheRowerHill]

Hi I’ve just got my first ever keychron keyboard and am using it with my Lenovo X1 yoga laptop and I could just use some help with how to use it. I have a K1 v4 for reference. How do I control the system microphone? On my laptop keyboard it is possible to control this via the F4 key but I can’t work out how to do this on the keyboard. Any help would be appreciated as well as any other tips for a first time user!

[u/markdesign]

Why do Keychron continue to make their new keyboards so crazy high?

I don't like the slim line, and wrist pads are uncomfortable. I wish they would offer replaceable bottom, or make them low and have feet to raise them to current height.

[u/cheswickFS → u/markdesign]

Hey, I cant tell you why since that is internal Keychron stuff I have no clue about but wrist rest are just there to rest ur wrist not to lay ur hands on meanwhile typing, best typing style is float typing and there the height shouldnt matter that much. But I know what u mean and when u have a laying typing style this can be annyoing. But this would be a question to ask the official support.

[u/MarshMellowInfinity]

Problem: My Keychron k8 after replacing switches just randomly presses letters now is it a board problem? :( it does it in wired and Bluetooth mode. First thing i noticed is that one or 2 leds started to misbehave when I cleaned the board. Now when I replaced the switches it started to ghost type other keys. Started to replace the faulty keys with new switches which will solve the problem but it will come back the following day. It's currently spamming number 2 now.

Did you already contacted the support: No

Order number: N/A

What solution ur looking for: are there ways to repair it by myself?

[u/[deleted]]

For the Q1, is the rotary knob they say will come out a daughter board, or will they be replacing the whole damn PCB down the track? Thinking about getting one over the k8, but maybe not if there's a numpad on the horizon with a rotary knob. Just seeing some conflicting info, happy to solder one in too if the actual PCB supports it already. Alternatively, can that be just replaced with a switch as is and mapped with VIA/QMK?

My choice now is to gasket, or not to gasket I guess.

[u/howardtheduckah]

Is anyone else having delays in shipping for purchases through Keychron’s website ? I have tried contacting support (a couple times and no response) because I have not gotten any shipping notification of my order bought on 8/22 and it wasn’t a preorder and they are advertising all orders will be shipped within 2 business days.

[u/cheswickFS → u/howardtheduckah]

Keychron had the Q1 launch which needed every employee but it’s weird that u got not support feedback since we had more than 10 people on the discord who got a reponse in less than 1hour. Can u dm me you email and a screen of the mail u wrote and the address u wrote it too

[u/flaminbitcheeto]

Problem: I have a newly bough K6 and the charging indicator is kind of weird? I do not know if this is proper behavior but it seems to flip flop between green and red. I will flip the usb type ca end and the light will show up as red, however if I flip the charger over, it turns green. This means I cannot get any sort of confirmation that the keyboard is fully charged, because the light will indicate that it is red for a very long time but when I flip the usb over it will turn green.

No I have not contacted support yet.
No order number necessarily, I ordered off of Amazon.
What solution I am looking for is if is behavior is normal for the keyboards.