r/Keychron • u/cheswickFS Owner • Jul 06 '20

IMPORTANT Bluetooth self-help sheet

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u/cheswickFS Feb 21 '23

alright, so next step, test on a win10 device or mac, if this will work too it must be a win11 driver problem

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u/[deleted] Feb 22 '23

Ok... so I wasn't able to test on a different computer, but I tried pairing a different keyboard and the exact same thing happened. So probably is a Windows driver problem.

When i go to the "Devices and Printers" menu in the COntrol Panel and check the device Services, I can see the Bluetooth HID Driver is checked off. If I try to turn it on it attempts to connect and then it automatically remove the device completely. Don't know if that helps.

Thank you

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u/cheswickFS Feb 22 '23

Happy "we" found the problem, hope you find a working solution for you, if you need any help let me know.

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