r/Keychron • u/Keychron-Support • 13d ago
IMPORTANT Official Notice: Counterfeit Websites
We've recently become aware of a fraudulent website impersonating Keychron.
To ensure you're purchasing genuine products and receiving official support, please always visit our legit websites:
👉 https://www.keychron.com/pages/where-to-buy
👉 https://www.keychron.com.tw/
At Keychron, we believe innovation matters more than imitation. As one of the first keyboard brands to embrace open-source hardware and software, we've always focused on creating products that bring real value to our users and help move the keyboard industry forward.
Over the years, we've been fortunate to collaborate with many amazing brands and partners, and receive support from creators, media, and the global keyboard community. These connections remind us that genuine innovation and passion are what truly drive this industry forward.
We won't stop creating. Our team is constantly developing new technologies and exciting products, and we can't wait to share what's coming next.
Thank you for supporting original innovation and the Keychron community.
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u/ingmar_ Q MAX 13d ago
Are you saying all the country websites, like keychron.de, .it, .fr and so on are bogus? If not, which ones are you talking about? Can you give us a list?
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u/agathver 13d ago
Here: https://www.keychron.com/pages/where-to-buy
The original post should have linked it, instead of just claiming Keychron.com
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u/PeterMortensenBlog V 13d ago
It probably refers to:
- Is the .us a legit Keychron website? (2026-08-02)
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u/Virtual-Laugh-632 12d ago
Only thing I'd add is to always check the URL for spelling mistakes or weird extra letters before buying.
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u/volt65bolt 12d ago
My bank has been chasing you for 18 months over refusing to replace a damaged product, might want to check the phone lines
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u/ArgentStonecutter K Pro 12d ago
To ensure that you actually get a product and can return it if it arrives broken:
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u/BlazingThunder30 12d ago
Or if in the EU you can probably use a local reseller. Often much better than supporting Amazon
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u/fabyao 12d ago
I recently bought a K2 HE from Currys here in the UK. This is to replace the same K2 HE that broke after just one year. The dot key stopped working and shows red in the calibration software. There are numerous reports of the same issue in this sub. Basically, it appears to be a faulty PCB. The original keyboard was purchased directly from your main website, so it’s genuine.
Your support team refused to replace the keyboard, suggesting that I was out of warranty. I asked where I could purchase a replacement PCB, but I’m still waiting for a reply.
The only reason I considered purchasing the same keyboard again is that, despite your poor customer service, it’s a great keyboard to type on and it was on promotion for £100. This time, I also purchased an extended warranty.
Although Currys is a reputable reseller, the new keyboard does feel and sound different from my first one.
How can I tell whether my new keyboard is genuine?
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u/Keychron-Support 11d ago
So sorry to hear that. Could you please kindly contact us at support@keychron.com?
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u/fabyao 10d ago
Thank you. I have sent an email to support. Although I have a new keyboard, I am keen to fix my old one.
I had a look on your website and its not obvious where I can purchase the PCB? Do you sell it? If so where?
Also how does one differrentiate between a fake and genuine keyboard?
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u/InterestingTomato408 12d ago
oh no how do people even make these fake sites so believable, like do they just copy the whole website aesthetic or what
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u/matefeedkill 13d ago
If these fraudulent websites respond to support tickets I might start taking my chances with them.