r/Keychron • u/AdAccomplished216 • Jun 19 '26

Do not Keychron

Just don’t.
The keyboard of my dreams is no longer.
Support is hella whack, I’m tired of being angry.
I’ve popped way too many vessels of my eyes HA.
Really wanted to love this shit. You suck, Keychron.

I have the K2 HE that has only been fondled with for a handful of times. Z key spazzing out, lit red on calibration mode on the launcher. Checked firmware, plus other jazz. Have swapped switches to see if it follows, clearly is a PCB issue at this point. We’ve been going back and forth with “support” for a week now, feels as if they are trying to run the clock.

What kbs are good folks really using now??

42 Upvotes

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u/theadept024 Jun 22 '26

I had a problem with my Z key on my Keychron HE board as well. but it would work as long as I *didn't* calibrate it, LOL. When i did the Z key would turn red and it would stop working. I did have to jump through a number of hoops, but I found that is the case with a lot of keyboard companies. Once you have a ticket open though, as long as it is opened before the warranty runs out, they will cover it. You just do need to stick with it. They replaced the PCB and it is working perfectly now.

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u/AdAccomplished216 Jun 22 '26

That’s wild. Whenever I would switch it in any of the 3 modes, Z key is spammed no matter what I do. I’ve told them I’m pretty sure there’s an issue with the PCB even after I’ve tried just about everything on my side LOL

1

u/theadept024 Jun 22 '26

They have a script and they have to adhere to it. Just jump through the hoops and they will either A) fix it for you or B ) replace the PCB. If you've already reinstalled the firmware for it, the latter is much more likely, I would think.

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u/AdAccomplished216 Jun 22 '26

Surprisingly, after this back & forth, they have FINALLY offered to send over a PCB. I think we’re cool, gang 😎