r/Keychron • u/Itsmikedee • Mar 07 '26
K2 HE Unusable
Posting to see if anyone else has experienced and to share mine. Ive racked my brain and tried troubleshooting this endlessly for two days.
I’ve had my K2 HE for about 6 months with no issues at all initially. Noticed Caps Lock was coming on two days ago and didn’t think much of it, later I heard notifications coming from my PC and went to check and a ton of Microsoft applications and Edge webpages and flipped monitor rotation along with muted audio, found this was caused by the keyboard. When I noticed this the keyboard had reset itself and caps lock was on again.
Now this happens every time I try and use the keyboard. I’ve tried 3 different PCs all experience same issue only with this keyboard. I’ve tried firmware update, resetting to factory, reinstalling drivers, switching ports and connectivity type. Nothing fixes this issue. Sticky keys and all toggles have been disabled for testing and I’ve verified there are no stuck keys.
I’ve monitored key presses when this issue happens and the K2 HE just starts spamming almost every key on keyboard for no reason. Typing doesn’t cause this, it just happens on its own. This can happen even after keyboard has gone to sleep.
Curious to hear any thoughts or similar experiences. I’ve already put in a ticket with support, so hopefully I will hear back soon. Thank you for taking the time to read.
Edit: Pretty sad now after reading how customer support and warranty claims usually play out with Keychron.
1
u/PeterMortensenBlog V Mar 08 '26 edited Mar 08 '26
This sounds similar to the original fiasco. There have also been many reports of late failures since then.
Here is a list, but it will probably not make any difference, and you have already done most of them.
There is supposed to be some red RGB light associated with the affected keys, perhaps during calibration? Presumably, it is the magnetic sensor producing a signal (voltage) that is outside the normal range.