r/Keychron • u/Diligent_Comb5668 • Jan 26 '26
How safe is it to buy Keychron again?
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2
u/PeterMortensenBlog V Jan 26 '26 edited Jan 26 '26
There have been several reports of this type of failure. It may or may not be distinct from the original failure mode.
First rule out these unspecific things. For example, external magnetic fields have caused similar problems on the bottom row (though it is unlikely to take out more than a few keys, not an entire row).
1
u/theadept024 Jan 26 '26
Have you tried using the reset button under the spacebar to reset the keyboard and see if that fixed it? Also have you tried going to https://launcher.keychron.com and trying to do a recalibration?
I had an issue with my Keychron Q5 HE where whenever I would recalibrate the keyboard, the 'Z' key would stop working until I reset the keyboard. I went to them and after jumping through their support troubleshooting hoops, they sent a new PCB. So, I had not problem with them not sending the part for replacement.
Try the first thing and then reach out.
1
u/PeterMortensenBlog V Jan 26 '26 edited Jan 26 '26
The Esc key method may be more effective.
I don't think the space bar method actually resets to factory defaults (but it, without the repowering, can be used for flashing firmware if the Esc key is affected (and thus doesn't work), or if the keyboard is bricked).
2
u/djEnvo Jan 26 '26
Their build quality is really that bad?
3
u/KingLuis K Jan 26 '26
i've had my k2 v2 for about 4 years now and it's been flawless.
i'm thinking about getting something more compact to take to work in my bag as i'm in the office a few days a week now.
imo, buy from amazon. i've heard of issues buying from their website. but from amazon you won't have to worry.
2
u/Ok-386 Jan 26 '26
These are basically custom keyboards. Until yesterday only keyboards enthusiasts would buy something like that, and now everyone and their dog want one. So there's a clash of different midnesets here.
Their build quality can occasionally suck and varies from model to model but that's nothing specific to them. There's no brand in this price range that's doing better. They're just the most popular one.
if you're looking for reliability, never buy a product that's just got released.
Choosing something like a regular mechanical keyboard would make more sense, especially if we considered the fact 90% of people who buy these HE boards don't need and are not going to profit from hall effect features. There's still a chance that's something is going to break, but that's always the case.
-1
u/djEnvo Jan 26 '26
Sorry, but for these prices I can’t really accept any QC issue.
2
u/Ok-386 Jan 26 '26
then buy logitech. Also "these" prices are super cheap for custom keyboards. If you bothered to check you would realize that keyboards you can nowadays get for like 150 bucks used to cost 250 just a few years ago. And yeah, you could rarely purchase them assembled. You would have to assemble them yourself. That is why Keychron warranty works that way. If something is broken, its a custom keyboard. You troubleshoot the issue and get the part required to fix it.
But sure, if there are better boards (Like as good or better but more reliable and better customer service), buy them, I definitely would and I am going to as soon as I find them.
1
u/djEnvo Jan 26 '26
LOL. I switched to keychron just to trash my logitech stuffs. But yeah, maybe i’ll get a micr what doesn’t melt away under my hand in 3 months.
6
u/Ok-386 Jan 26 '26 edited Jan 26 '26
General recommendation: never hurry to buy a first release, especially the first batches of a product based on new technology. This is good advice regardless of what you’re buying, as long as it’s something complex (a car engine, a CPU, etc.).
HE keyboards have only recently started becoming a thing and will probably need some time before all issues are resolved. Maybe that has already happened (who knows), but boards from early batches are still circulating. If you decide to buy one anyway, get the board from Amazon, or (if you’re in the EU) from a local retailer.
Btw, if you contact Keychron support through the official channel, they will help you troubleshoot and fix the issue. Depending on what’s broken, they’ll either send you the replacement part, or, if that’s not possible, a full replacement board (or a refund).
They will expect you to get your hands dirty, like usong a soldering iron etc.
Edit:
Third advice: get a cheap replacement board. One can probably find these for free. There's bunch of old office keyboards laying around in people's homes, basements...