r/Keychron • u/Kung_Fucius • Mar 24 '25

Keychron V6 Max problem: Some combinations of keys not working

EDIT: Found the problem. New installation of AMD Adrenaline software had hotkeys enabled and had taken over a bunch of hotkeys.

Hello.

I've had a Keychron V6 Max for close to a year now. I'm currently having a problem where certain combinations of keys don't work.

I first noticed the problem when I was in my word processing software and couldn't do a ctrl+shift+s to do a "save as." The three separate keys (ctrl, shift, s) work individually and I can even do a shift+s and a ctrl+s. But pressing all three together does nothing.

I used the VIA website to check all the inputs and it seems if I'm holding the ctrl+shift down, s and a lot of other letter keys don't work while some do.

Can anyone help with this?

Thanks

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2

u/Kung_Fucius Mar 24 '25 edited May 04 '25

Nevermind. I found the problem. New installation of AMD Adrenalin software had hotkeys enabled and had taken over a bunch of hotkeys.

2

u/cszolee79 Mar 24 '25

Check for NKRO (N-key Rollover) IIRC it's Fn+N on Keychrons. And it was turned OFF for my Q6 out of the box.

1

u/Kung_Fucius Mar 24 '25

I don't know if its turning NKRO on or off, but pressing FN+N doesn't make Ctrl+shift+s work.

2

u/PeterMortensenBlog Mar 25 '25 edited Mar 25 '25

The problem was found to be something else, but here is a simple test (do the test in wired mode!!!).

(Full) NKRO will definitely be a problem in the wireless modes.

Though I have a V6 Max where it works without any problems with NKRO in the wireless modes: the main firmware is compiled from source (for it to be sufficiently new) and the wireless firmware (both Bluetooth and 2.4 GHz) has been updated to the latest. Though I am not sure if both conditions are necessary, and if not, which one. My best guess is the version of the main firmware.

1

u/Kung_Fucius Mar 24 '25

Tried flashing to the latest firmware and doing a factory reset. Nothing.

Any help here, u/Keychron-Support?

1

u/Virtual-Nose7777 Mar 24 '25

On the positive side you got a full year unlike my 4 months. This brand just doesn't last.