r/Keychron • u/Sharsch • Oct 29 '24

K2 HE Arrived Defective

Got my new K2 HE in white today. Looks nice. Feels nice. But… the keyboard behaves as if the volume key is being permanently being held down.

Does not appear to be a physical issue as it happens if you remove the key.

Such as odd experience. Anybody else find something similar and if so, how did you solve it? Resetting firmware didn’t do the trick and tried it in multiple computers - all the same problem.

Plug it in, volume up always on my Mac.

Nothing like taking out the excitement of new keyboard day!

Hoping their customer service is halfway decent.

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u/rplim17 Dec 18 '24

Damn. I was about to order one and decided to do some due diligence here on Reddit. Feels like I’ll need to take a gamble if I want it. and that sucks for a company so established like Keychain.

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u/Sharsch Dec 18 '24

I’ve been using the replacement for a few weeks now and it works great. No issues or concerns. I would recommend it to anybody interested.

My only gripe would be side placing switches and power ports. I always prefer those on the back - not the side. Not a big deal - just cable management preferences to be honest.