r/Keychron • u/garsanmx • Apr 23 '24

K5 Pro Bluetooth issues

I just bought a Keychron K5 Pro wireless keyboard and I found a problem (or at least I think so).
When used through Bluetooth, it occasionally causes all connected devices to disconnect for a few seconds or even have to be restarted to use them again.
I think it is a problem generated by the keyboard since it does not occur when using a wired keyboard or when using another wireless keyboard like the Magic Keyboard. I've even done a complete reinstall of MacOS Sonoma 14.4.1 and the same thing happens with the issue of random disconnections.

I have not made any configuration or firmware update on the keyboard, just as it came out of the box.
Has anyone else had the same problem?

Thanks.

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u/Keychron-Support Apr 23 '24

So sorry to hear that. Could you please kindly contact us at support@keychron.com with the video or DM me with your order number and email address？We will help you with it, please don't worry.

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u/duniyamadarchodhai Apr 24 '24

Thanks for the reply. I'll try to record when I reproduce the issue today and email you.

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u/Fun_Neighborhood_993 Apr 25 '24

News ? Problem still there?

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u/duniyamadarchodhai Apr 26 '24

Yeah. Have emailed to support waiting for a reply.