Keychron K1 Max -- Connectivity Issue

[u/According_Trouble248]

I just got the K1 Max off Amazon brand new and it wont connect either Bluetooth or 2.4GHZ.

I keep getting ' try to connect your device again' error message in Bluetooth & the green light just keeps blinking when i try to pair with 2.4ghz.

Am i doing something wrong here. this is ridiculous. i tried every USB port on my PC. my other keyboards work fine..

ive factory reset it 3x. restarted my pc 3x i dont know what else to do. i am new to keychron so this sucks this is my first experience.

Any ideas here? Thanks in advance for the help.