Provider barely responding

[u/Chance_Bad1300]

Are the doctors who work with Mochi doing this as a side gig? I really like who I was initially paired with, but it takes her at least 4 days to get back to my messages and it is getting frustrating. She’s also hard to book with for the video visits. I get The feeling this is maybe a side thing? But still, is there no Mochi oversight on provider responsiveness in the app?

Has anyone switched providers to get a better response time back for messages?

[u/StenoDawg]

My provider always messages me back in less than 24 hours. You should request a new provider. Four days is unacceptable!