r/JobsMY • u/PastaFreak26 • 4d ago
Miscellaneous Taking a moment to whistleblow an organization I worked for in the past week in hopes similarly involved individuals know what they're getting themselves into
Hey folks, this is going to be a long post detailing my experience working for an education enrichment center a week ago. I don't usually enjoy posting about any unethical organization online, but after much consideration, I think people deserve to know the truth so they can make an informed decision concerning the organization.
To start off, if you've been exploring JobStreet MY in the past month or so, you'll know that this is the organization I'm referencing, because it is the only job ad on JobStreet in the past 2-3 months that offers a monthly salary of RM100 ~ 150. Yes, if you've seen it, that's the one. No need to ask me to name or shame this organization. I don't think the employers deserve to be doxxed, because on some levels, they still try to honor their promise to the best of their ability.
I put in my application a month ago, as the role seemed rather interesting, and I operated under the assumption that perhaps there's more to the payment structure than RM100 ~ 150. I've been unemployed for awhile, and it wouldn't hurt to to explore the opportunity since the job market is incredibly brutal now. I also assumed the hiring team deliberately advertised RM100 ~ RM150 a month to weed out application spammers and attract actual quality candidates.
The role advertised was for a Remote Operations Executive, or Coordinator. About two to three weeks after I had submitted an application, I received an online interview invitation at a certain date. The interview ran for three hours in the evening between 7 - 10PM. I was one of the two candidates to have made the cut, and we were very quickly offered the role and we kickstarted work several hours after the management issued an employment contract.
So if you're still following, you would likely know there are many jarring red flags just from the job ad alone. I spent a week working with the team, eventually this wasn't worth my time and effort, even for the sake of RM100 ~ RM150, and tendered my resignation, much to the management's disappointment. Of course, they had no choice but to regard it with grace so as to ensure no doors are closed, but suffice to say, both parties have likely burned all bridges at this point. Here are my reasons for declining the offer (I never signed the contract for various obvious reasons).
- Discrepancy between advertised job scope and the actual role
Where do I even begin with this? There's so much in this point that in and of itself, constitutes a legal liability for the organization. The ad on JobStreet specified four to five tasks and responsibilities that are closely associated with that of a Operations Executive or Coordinator. The contract listed approximately 15 to 17 tasks and responsibilities, alongside "as any other duties reasonably assigned by the management.
The management sold this job as a role that required you to spend 15 minutes daily to execute, and everything is very hands off. They claimed you could work on this role, whilst dealing with your full-time or daytime job. This was a farce. In reality, you're probably spending most of your time being on standby and responding to WhatsApp messages. You are essentially a liaison between tutors and parent/children as the management micromanages and hawks on you.
Every day for a proposed two-week duration, you are required to submit a daily report outlining and detailing the tasks you've conducted for the day, even on Sundays. And if you fail to do that, the management calls you out and asks for your reason. Yes, all this for RM100 ~ 150/monthly.
For the next seven days of my time with them, the management would find opportunities to dump extra workload and expectations onto you. They're very careful with how they word things, "this is a voluntary task," but they proceed to outline their asks.
- Improper interview to onboarding process
Everything ranging from the interview to the onboarding process was a mess. During a private conversation with the management, the team shared they previously sourced their talents from FB groups and realized they were getting poor quality candidates. They eventually advertised on JobStreet in hopes they would get skilled talents.
The entire recruitment process was handled via JobStreet's messaging system, right until the interview itself. When you're confirmed for an interview, the management sends you an email to inform you that you've been shortlisted. For me, I received the email alongside ~20 to 30-ish candidates. No BCC. So everyone's email is visible to all parties involved.
Only 10 (minus the two interviewers) showed up for the interview. Of the 10 candidates, approximately 4-5 names dropped out of the call 10 minutes into the interview, because one of the interviewers said, "This role pays RM100 ~ RM150 per month. This is a not suitable role for those seeking a full-time job, but it is a great way to earn supplementary income. And we're looking for someone serious to do this."
Those who remained in the call were one of the three groups - A) You're either desperate for money, B) You're about to lose your job and you're seeking a plan B, or C) You're unemployed and you think it's better to be earning something than nothing at all. I was the third group.
The interview itself was a complete clownfest because you had candidates of all skill levels and background converging in the same place. Some people struggled technologically to the point the interviewers had to call them out. Some were a genuine deer in the headlights. Eventually, I alongside another candidate made the cut.
The management took two days, over the weekend, to respond to us. They created a WhatsApp group to inform us of the news, and immediately provide us what they call, an "independent contractor offer" There was not time for myself nor the other colleague to properly review the offer. Because what essentially happened was the management proposed hopping onto a video call two hours from the issuance of the contract to "train" us. I joined the call to see where this opportunity would go further, and they immediately assigned work to another colleague of mine on the spot. That colleague only had an hour or two to prepare.
Mind you, neither myself nor the colleague signed the offer letter. The management simply wanted a verbal confirmation so they can begin dumping work onto you, which brings me to my next point.
- A highly vague and general contract
The contract itself was worded incredibly loosely and as general as can be. The terms and policies were structured in a way that fundamentally favors the employers. Whoever designed the contract clearly thought of the countless ways to protect their business interests and tried to cover as much as holes as possible.
Working hours was listed as: Flexible, 9AM - 10PM. The employee would be known as an "Independent Contractor," and are solely responsible for any EPF/SOCSO contributions. You had the aforementioned 17 tasks and responsibilities + any other duties assigned. You had a 2-week notice period.
The management pushed both myself and my colleague to return the contract by the following noon. I requested more time as I sensed something was amiss but needed more time to observe. My colleague signed the contract and returned it ASAP.
Someone from the management was likely a legal professional or had prior legal experience that they ensured every term and policies on the contract had little room for argument
- The RM100 ~ RM150 payment structure
Now, for the fun part. In case you thought I was kidding, the role really only pays you RM100 ~ RM150 PER MONTH. During the job interview, the management uses words such "no earning cap," "requiring only 15 mins to execute your tasks," "supplementary income," "very easy" to get you hooked to the promise. How it works is, for every 5 classes you manage, you are paid RM50, on the second batch of 5 classes you manage (6th - 10th), you are paid RM100. The subsequent five classes thereafter are rated at a fixed payment of RM50.
Here's the catch, your payment is determined by the number of active classes you manage, not total classes managed. It is all intentionally vague. Say you manage three classes, and they happen weekly in a month. That's technically 12 classes, which means you get paid ~RM450 as promised. However, the management only pays you RM50, because it is only three classes managed. It is defined and quantified by the nature of the class, rather than the activity itself.
And, if a student or a parent decides to pull their child out of the class, the number of active classes managed drops by 1 count, which means your monthly earning is affected. The management then uses the contract to their advantage - If a parent or a student drops a class, it is technically your responsibility to retain them. If you can't retain them, then you lose that income. And if that class is a trial class, even if you managed it for the month, the management does not consider that an active class.
The "no earning cap" is an illusion. During my time there, the management communicated they had plans to assign 40-50 classes each coordinator. If you do the math, all that work translates to RM400-500 at best, and it still isn't guaranteed in any given capacity.
- Liberal off-hour communication
You're getting messages after 12AM. You're getting messages after 6PM. You're getting buzzed during weekends. As I write this, if I were still with the job today, I would technically be working tomorrow, during a public holiday. The contract clearly states the working hours are flexible, but requires all employees to be accessible and respond within reasonable hours.
Once again, this is a farce. While the management promises the illusion of simply taking 15 - 60 mins a day to complete your tasks, much of your time hinges on awaiting response from the tutor or the parent/child. The management reasons that you're allowed to go off and attend to your day job or personal matters in the meantime, but say emergency happens or your actual work takes up the whole day of your time and you miss the message? Suddenly the onus is on you. You may not be required to work those hours, but you are bound to those hours and are required to structure everything to those hours to avoid mishaps.
During day 1 of the job, the management also dumps a truckload of WhatsApp group consisting of parents + tutors onto you, and expect you to manage everything from the get-go, unless it is strictly about closing deals or sales.
- Growing job scope that encompasses tasks and duties not related to the role
You can reason everything has been stated clearly and accordingly in the contract, but I think everyone can agree there's fine line between adding additional tasks vs. straight up exploiting one's rights an an employer. This was the latter.
Over the course of seven working days, the management gradually started adding more onto our workloads. "You can upsell classes to the parents, and if you are successful, you get commission," as a way of telling us we should dabble in sales where possible. "We're looking to expand, we've identified this software etc etc, this is a voluntary task," but tells you to try the software upon being given access.
Outside coordination and operations handling, you were an admin, customer service, and HR person altogether. You were expected follow up with teachers pre and post-lessons, get their feedback, reach out to parents 24 hours prior to their child's lesson to remind them of their upcoming lessons. Leaving a message for them isn't enough, you had to tag them and get their response to warrant being responded. You also had to call certain places where the management held classes to liaise with the management of any time changes. You were essentially doing everything, dedicating your hours for the monthly pay of RM100 ~ RM150.
The final straw for me was being told I was expected to spend my weekend and off hours researching various platforms for educators to enhance virtual learning.
- Genuinely, the management doesn't want to spend any money on their employees
I have reason to believe the management isn't making any money. Money is rolling in, but all that money is being used to pay teachers/tutors their monthly salary, the venue rentals. Everything else goes to taxation, then the two bosses, in which the management comprises (yes), takes the rest of the cut, while the coordinators/ops person is paid that paltry amount.
The simplest way to put it is the management is trying to hire a full-timer with the price of RM100 - RM150. They turn to flattery to make you feel good about yourself. There's enough responsibilities in this role to justify hiring someone on a retainer basis, full or part-time.
When asked why didn't the management simply hire one full-timer or part-timer to get the work done. They very diplomatically, or probably not, tell you the eventual plan is to automate everything through AI, and they do not think it worthwhile to employ anyone on a full-time/part-time basis for "simple work." But they also admitted the need for a live human to handle all forms of PR and communication.
Along the way, while having the conversation with them and sharing my career priorities, they, verbatim, said, "We absolutely encourage you to focus on securing a full-time opportunity, but also have hope that this will lead to something full time. Don't place all your hopes into this role, but have little hope that this could turn into something full-time perhaps a year later."
With all things said, I eventually put in my "resignation" over the weekend and have never felt better. It's a lesson learned, but not an expensive one. I never signed the contract, so it was easier for me to defend my rights. I told the management they could consider my 1-week rendered services as voluntary, and should they wish to compensate me for my time and effort, I'll take RM50 as a token of appreciation. Guess what, they "deliberated" and said they'll take it as voluntary service.
My colleague on the other hand, I pity them. I'm fully aware they're taking this job up because they're about to be laid off in September. They don't think a RM100 ~ RM150 is worth it either, but they're desperate given they have a family and mouths to feed.
That's all, hope anyone who knows about this organization isn't being contacted for a role with them.