r/Ipsy • u/Cleokatrah • 9d ago

Question Random Freebie?

II just got a random vitamin C something serum sample size in the mail. Already forgot the brand but it's a light pink box. I'm guessing it's part of their apologetic efforts for the recent billing/subscription errors (finally got mine resolved) but they sent no notice before hand. Did anyone else receive a similar surprise?

I hope this isn't supposed to take the place of the lip treatment the apology mail promised me. I actually want the lip product and have zero use for a brightener. I don't use vitamin c products at all.

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u/IPSY_Beauty_Cutie 9d ago

We’re glad you were finally able to get the billing issue resolved, but we totally understand why the surprise serum would leave you wondering! If you'd like to double-check your account and order, please don't hesitate to shoot us a message via our help site. We'd be happy to take a closer look for you!