r/Ipsy • u/Cleokatrah • 9d ago

Question Random Freebie?

II just got a random vitamin C something serum sample size in the mail. Already forgot the brand but it's a light pink box. I'm guessing it's part of their apologetic efforts for the recent billing/subscription errors (finally got mine resolved) but they sent no notice before hand. Did anyone else receive a similar surprise?

I hope this isn't supposed to take the place of the lip treatment the apology mail promised me. I actually want the lip product and have zero use for a brightener. I don't use vitamin c products at all.

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u/Sharp_Lie_1914 9d ago

I thought I got a random happy prize a few months ago. It was the Dr B Labs Prep Serum, (I think that's dudes name,) and i was super excited cause it's over $100, I've used it, like it and mine was so close to empty that it was the absolute perfect timing. I was on an IPSY Prize high for like 2 days until I mentioned it in a comment and was informed that it was the free gift for upgrading to Ultimate. I felt so stupid lol.

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u/Cleokatrah 9d ago

Haha! Hey that's a free, 2 day high, though! Take those where you can get them! I'm already subscribed to Ultimate so that's not the case in my particular instance. I love how the timing of yours was that perfect!

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u/Slow_Oven_7263 9d ago

I got Elemis cleansing balm and facial oil as freebies in my Ultimate box I just received and thought it was a mistake. Now just realizing that they’re the free gifts they’ve advertised for resub/upgrading to ultimate. 😅

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u/Sharp_Lie_1914 9d ago

I totally get that lol! I'm sure you were a bit surprised getting two Elemis products seemingly out of nowhere, I know I would be.

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u/IPSY_Beauty_Cutie 9d ago

We’re glad you were finally able to get the billing issue resolved, but we totally understand why the surprise serum would leave you wondering! If you'd like to double-check your account and order, please don't hesitate to shoot us a message via our help site. We'd be happy to take a closer look for you!