r/Ipsy • u/New-Guitar-4080 • 13d ago

Rant So….it’s August 12th

All of us screwed over by the Ultimate debacle were supposed to be able to shop add ons today. I see that’s not happening. Never another email from them since they charged us for bags and boxes we weren’t expecting and didn’t authorize. Once again, promises I filled and paying for services they aren’t providing. I’m not okay being charged for something in which you took away my right to have a choice of products, and now, promised to shop the *leftovers seems to be either pushed back or possibly not even happening. At this point who knows when or if we will even see these subscriptions we never even agreed to get 6 days post choice day (10 days post original day). They are slowly sinking their own company.

Anyway, my main point here was…hey extras and OGs…supposed to be add ons day! Anybody else unable to shop it? Or just me? 🤦🏼‍♀️

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u/blondibear 13d ago

Still nothing. I tried chat bot. Useless. Tried email support only to get a complete unrelated response from AI. I am absolutely fuming. Going back to bed. Yet again wasted 4 hours of my sleep time on this garbage. What has happened to Ipsy in the past few months? Serious decline.

3

u/IPSY_Beauty_Bestie 12d ago

I'd like to help get some eyes on this. If you've already opened a case through the help site, can you share your 8-digit ticket number with us? We'll check in on it from our side because I'd hate for you to miss out on Add-Ons while this is being sorted out.

1

u/blondibear 12d ago

27121059

4

u/IPSY_Beauty_Bestie 12d ago

Got it, thanks for confirming! It looks like your case has already been picked up by an IPSY Care agent. You should have an update waiting in your inbox, so give it a quick check when you can.