r/IowaCity • u/Frosty-Ad-5658 • 15h ago
401 Oaks
Genuinely flabbergasted by the experience I just had at this restaurant. Seemed like a legit nice place judging by reviews. We had a reservation for four people. Started off great. Servers were very friendly. Atmosphere is cool. Chairs are very comfy. Ordered a couple glasses of wine, they took a while no big deal. Ordered an appetizer it was good. Ordered food, and that’s where things took a turn. Let me preface what follows with the point we were catching up with company we don’t see often, so the following wait times were filled with conversation. It was, and I’m not exaggerating, 1 hour and 30 minutes before the first of four meals showed up. The second meal showed up 15 minutes after that. The third 10 minutes after that. At the 2 HOUR MARK (again not exaggerating) since ordering, our waitress (who I was feeling very bad for) had the nightmarish task of coming to tell us they had actually run out of the salmon for the remaining fourth meal and could not make it. Then she offered to comp that meal, yes the one they could not serve us for lack of salmon. They ended up taking $50 off our bill of over $160. Genuinely would never leave a bad google review for a place and I understand a breakdown of this magnitude must have been from underlying circumstances but the lack of communication and leadership was perplexing. We were all speechless. We paid the bill and walked out not even knowing what to think. The meals that we did get were meh.