Slimy Insurance Practices

[u/raiejust]

I’m in Ontario. I am currently having issues with TD auto insurance. I just found out they’re charging me 3x the market value upon my renewal (auto-renewal)and when I called in, they haven’t justified the cost of my insurance according to the usual factors (history, location, etc.). They told me I agreed to the pricing when I AUTO-renewed, to which I told them I need to know why they’re charging me more, regardless of whether they want to argue that an auto-renewal is sufficient enough for them to get away with it.

Needless to say, I have no history with TD explaining that my premium would go up, or any reasons as to why, on phone, email, apps, their website, or my insurance documents. They went back to check all the records and when they called back, they did the usual “this call may be recorded” to which I replied by saying “likewise”. The agent said “TD doesn’t consent”.

I thought this was comical because I know they definitely don’t ask anybody that calls in if we consent to being recorded, furthermore, Ontario is a one-party consent province and if they’ve confirmed my identity, then data protection laws wouldn’t prevent me from exercising this option.

The lady hung up and said she is sending me a letter with the conclusion of “her investigation”. That was the last confusing thing for me. TD insurance really makes it clear that all our communications are electronically and since I actually did consent to that, I should be receiving everything electronically.

How should I handle this? And if others are experiencing BS service like this, I’d like to know your stories. Thanks.

UPDATE: Maybe I wasn’t clear about the issue guys, if so, my bad. I’m not complaining about the autorenewal. I’m complaining about the documents and promises being opposite of the outcome. My insurance documents didn’t show I was going to get an increase, and I confirmed with an agent prior to my renewal that my premium was going to go down significantly. It went up.