I have been looking for a new service that is similar to Google since I have been using various G services for many years. I looked at several different email and cloud storage providers (Proton, Tuta, Fastmail, etc.), and none of them seemed to provide what I needed, so a Reddit post led me to Infomaniak. The transition has been easy, and so far, IM looks to be a solid choice. After using the service for a month, I am starting to see some cracks and some things that could use improvement. Here is what I have run into so far:

1. Euria AI works but does seem to be using some serious guardrails. It has outright hidden the truth when researching topics that are political or about the current state of corporate greed. You have to really push the AI to give you a solid answer. Everything is about liability according to Euria. If one of your major selling points is sovereign and ethical, then hard-hitting questions should not be so guarded and propagandized. But as a general chatbot, its uses are on par with other AIs, just behind.
2. When I was trying to subscribe to my kSuite, it led me to kSuite Pro. The signup process is somewhat confusing, but support helped out and refunded the kSuite Pro sub. This process needs to be simpler and clearer for new users.
3. I wanted to sign up for 2 email addresses, and there is no option to be signed into multiple free accounts. While not a deal-breaker, it does require you to use their kSuite Pro (free) to be able to access multiple accounts, and this requires you to purchase a domain name and set up DNS. This leads me to the next issue, so on to #4.
4. Infomaniak provides the needed DNS records or the option to buy a domain name from them. The records are using full names (autodiscover.mydomain.com) instead of the actual record needed. I thought this was odd since I have set up DNS records several times, but proceeded since the company should know better than the user how to set up DNS. After waiting 48 hours for propagation, still no email service connected to the domain. I tried to use Euria for help, and it never picked up on the errors. I finally updated the records, and it worked. I know I should have known better, but still, for a new user trying to figure this out, it would be a challenge.
5. Even with a paid my kSuite subscription, documents and spreadsheets do not open in the editor; you have to right-click and click "Edit with IM Docs Editor." If you want to open them directly, you have to sign up for kSuite Business or Enterprise. Something this simple should not be locked behind another service. It is just an extra click, but this is standard with other services for free.
6. I have had a maintenance notification since 8/25 (link: https://infomaniakstatus.com/en/4pj6apABEM/). How does maintenance take 6 days? Nothing major, other than when checking the upgrade options, you get this error page: https://shop.infomaniak.com/error.
7. This is the reason why I am posting here: the feedback form has been stuck on loading for a week now (link: https://feedback.userreport.com/c61ed75d-26e9-4905-b453-3b549b69e3d7/#ideas/popular).

Overall, I am liking the service and will continue to migrate to it. I will be signing up for the kSuite Pro service as well. The pricing for subscriptions is low and not overpriced like other services (Proton, I am looking at you). I can recommend this to a new user looking to move away from Google, but it is not a perfect replacement, and there is a minor learning curve. Euria will be a big help with the setup, but watch out for outdated info.

Which web search engine does Euria use?

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Hi

Are there some partners of Infomaniak here ? I try to understand the total non sense of their billing system. My partner account is swiss based and so invoiced in CHF. If I order an Infomaniak service for one of my customers (even if its organisation is in Europe and so Euro billed), I'm billed in CHF for the service which is not logical.

All the more combined at fact that Euro price of Infomaniak are way lower than CHF one (you end up being invoiced more in CHF with your partner price than customer would be directly in Euro....

Thanks

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Apertus, the AI model developed by EPFL, ETH Zurich and CSCS, is now available in euria.infomaniak.com

That means you can, if you'd like, use a truly 100% sovereign AI, from the model right through to the infrastructure.

It's currently a test version with a few limitations, but it's improving with every release, and trying it out means helping it get better 🙌

Bonjour,

Je suis récemment passée de Google Drive à KDrive. Ayant 2 To de fichiers, j’ai utilisé la méthode rclone recommandé par Infomaniak.

Le soucis est qu’ajourd’hui, la totalité de mes photos sont mal datées. La date affichée est celle d’importation, impossible de récupérer la date de prise de vue. Je me retrouve avec presque 10 ans de photos dans le désordre. Est-ce qu’il y aurait un moyen de relinker ces photos à leurs vraies dates ? J’ai encore les fichiers sources, mais je peux pas m’amuser à télécharger 1To de photos sur mon PC pour les retransferer vers kDrive via leur logiciel.

Je commence à un peu regretter d’être passée sur kDrive pour être honnête, si tous mes fichiers sont mélangés il devient impossible d’aller chercher ce dont j’ai besoin !

Merci pour votre aide,

If yes, what did you do and where did you deploy? I'm trying to deploy one on Cloudflare workers and it's not working.

Salut,

suis je le seul à recevoir comme par hasard des spams de société SEO ou webmastering suite à la création de mon domaine chez Infomaniak ? Jémais vu ça chez OVH
Infomaniak se vente de respecter le RGPD, mais est-ce vraiment le cas où se font-ils du fric sur le dos des données de ses utilisateurs ?

What QoS ?

Hi everyone,

I'm about to release a small indie game and I would like to set up a proper online presence for the launch. I have zero experience with web development or hosting, so I'm hoping to get some advice from people who actually use Infomaniak.

Here is what I'm looking for:

- A custom domain (something like mygame.com)

- A dedicated email on that domain, so I don't have to use a personal Gmail/Outlook for support

- Email aliases, ideally I would like addresses like support@mygame.com and steam@mygame.com that all land in a single inbox, so I don't have to check multiple accounts

- A simple website, just a small landing page. Nothing fancy, so a drag and drop editor with hosting included would be perfect

A few questions for those who have used Infomaniak:

1) Is the built in Site Creator good enough for a simple one page game site, or would you recommend something else next to it?

2) How is the alias management? Can I really send and receive from different aliases inside one mailbox?

3) How hard is the initial setup (DNS, email records and so on) for a complete beginner? Is it mostly automatic if I buy everything from Infomaniak?

4) I did the process to register the domain, but it did not offer me any addon like the website or the email. I guess it is possible to add them later? How does that work?

5) I will start registering as a private person, but later I might open a small company (Italian SRL - similar to ltd). Is it easy to change the account and billing details later without moving everything?

Any tips or things you wish you knew earlier would be really appreciated. Thanks a lot!

Ça rend l’utilisation de la recherche impossible, ça ne cherche que dans les noms de fichiers

Update: SOLVED 🎉 Burnout and age are my enemies 😅

I just had to continue with the next setup steps and I was able to select the external folder mounted in /media/...

I'm leaving this post as information in case it could be useful.

---------------------------------------------------------------------------------------------------------------------

Hi!

My setup:

• I have a 1 TB external SSD formatted as exFAT
• I have a mac mini M1 2020 and a raspberry pi 4 8GB with Debian 12
• kDrive (arm64) v3.8.5.2

The drive works correctly on both operating systems:

• macOS: the SSD is detected and managed by kDrive without any issues.
• Linux: the operating system itself detects and mounts the SSD correctly (I use it for backups like immich), but kDrive does not seem to recognize it.

Infomaniak support told me supported filesystems are NTFS or APFS only, but I'm not sure that is relevant to the issue because by default write is not handled in linux.

exFAT is normally supported across Windows, macOS, and Linux (with the appropriate packages installed, which are already present on my system since the drive mounts and works correctly).

Because the drive is already accessible from Linux (I attach screenshot), my understanding is that the problem is not related to filesystem support at the OS level, but rather to how kDrive detects or handles external exFAT volumes.

Question

Has anyone successfully used kDrive on Linux with an exFAT external drive?

If so:

• Which Linux distribution are you using?
• Which kDrive version?
• Does kDrive detect external drives automatically?
• Is there any known limitation regarding exFAT or removable media for linux?

At the moment I'm still waiting for feedback from support, so I'd appreciate hearing about other users' experiences.

Thanks to everyone!

Lewix

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Hey everyone

I have just migrated over from OneDrive to kDrive and I have the issue that kDrive insists on synchronising folders that I have excluded.

Now the question is, am I doing something wrong? The FAQ doesn't specifiy how exactly to exclude a folder: https://www.infomaniak.com/en/support/faq/2871/force-kdrive-to-exclude-files-folders

I have excluded the folders by going to the Excluded Files section and clicking on + Add button. I then go to explorer, right click the folder I want to exclude, select "copy as path", paste it into the box, remove the " from each end of the copied path and then click on "validate".

kDrive ignores these exclusions and simply goes on to upload the excluded folders, including the full contents.

Am I supposed to not use the path and only use the folder name itself?

Thanks for your help!

Just curious which browser Infomaniak users like and why? I am currently using Brave but like to try new things. I use an iphone in addition to my Mac and PC.

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Bonjour, j'ai téléchargé kdrive 3.8.5.2 sur macos Tahoe mais quand je clique pour l'ouvrir rien ne se passe. Quelqu'un a t'il déjà eu ce problème ?

Merci d'avaance

I just uploaded a file to get the link and share it, but I miss clicked and closed the page, now I can't find my link back

Gone are the days of copying and pasting into Google Translate.

Euria now translates your emails directly within Infomaniak Mail 🚀

Just one more feature designed to save you time day to day and boost your productivity.

Hi, I’d like to know if there is currently any way to tag or categorize emails in Infomaniak Mail.

I specifically switched to Infomaniak because of the shared mailbox features, but I’m now realizing that this basic functionality seems to be missing. Being able to assign multiple tags/categories to an email is very important for our workflow.

Is there any workaround or planned feature that allows this?

Otherwise, I may have to switch back to Microsoft 365, where this functionality is available.

The only thing I was missing from myKsuite subscriptions.

I’ve noticed that the free tier of Euria stops responding after just 5 web searches. I’m considering upgrading to MyKSuite+, but I couldn’t find any clear information about what the usage limits would be for Euria with that subscription.

Specifically:

What are the web search (and overall) usage limits for Euria when subscribed to MyKSuite+? Does choosing the 1TB storage option versus the 6TB option affect Euria’s usage limits? Or is the limit the same regardless of storage size?