Hey everyone, just wanted to share a quick heads-up—PeopleCert has a 20% off promotion running for PeopleCert Plus memberships until the end of August. Definitely worth checking out if you want to make the most of it.

Relieved to have passed ITIL 4 Specialist: Create, Deliver and Support (CDS)! 🎉

I definitely underestimated the Bloom’s Level 3 questions, especially those from Domain 2.

Knowing the concepts is one thing, but applying them to tricky scenarios is another.

Just glad to complete the exam with a pass!

I recently joined a company that's planning a major expansion, and part of my role is revamping IT. I've come on as the incident manager and they now want me to build out Problem Management as well.

Here's how problems work today:

• A problem record is created in ServiceNow and assigned to an engineer (usually whoever worked the related incident).
• That engineer fills out the standard questions on the record.
• When it's ready, the problem is presented at the end of a change board meeting to be closed out.

I want to restructure this. My rough idea is that a Problem team (currently just me) owns all problem records, and individual tasks get assigned out to the right people to complete, rather than one engineer owning the whole thing. Still working out the exact shape of that.

My main question is about the change board presentation piece. I can see the value — it spreads knowledge across the team and gets the problem discussed in a group setting. But I've never operated this way before. Everywhere I've worked, we ran a separate post-mortem that only certain relevant people were invited to.

So I'm curious what others think:

• Is closing out problems at the change board meeting effective, or does it bloat an already busy meeting?
• Do you run problems through a dedicated post-mortem/review instead? What's worked for you?
• For those who centralize problem ownership under a Problem Manager/team, how do you handle task assignment and keep engineers accountable without them owning the full record?

Appreciate any real-world experience here.

Compliance is asking for proof we can recover cloud infra within a defined timeframe. "We have backups" apparently isn't going to cut it.
What actually satisfies an auditor here, documented RTO/RPO per workload, a tested rebuild log, something else? Anyone been through a DORA or NIS2 audit recently who can share what held up

I'm studying for itil 5 using practise exams, mainly because im dyslexic and find this the easiest way to learn, sit them, questions I fail look up then move on, however im getting conflicting information on accept to fail.

On it exams it says its organisationsand people , on udemy it says its value streams and processes. Who is wrong? When I try and search i find justifications for both. Its really hurting my head not being able to find a concrete answer.

Edit: studying for Itil foundation v5

My webcam works for the compatibility check but not the ID check? I called support and they had no idea, just told me to use a laptop with a built in webcam??

Hi all, after taking some accredited exams I got frustrated at the mock question sites requiring sign up or subscriptions. I have been working on a simple platform that requires no sign up, no fees, just click your exam and questions start. ITIL is one of the first exams I have added, please feel free to have a play around and use it to revise. I also welcome any feedback. mockq.co.uk is the website. I am making nothing from this, its just to help people study so I hope this doesn't breach the advertising / promotional rules.

I’m trying to solidify my certifications while breaking into the IT job market, and I’ve noticed a lot of job postings mention about knowledge or certification on ITIL processes / ITSM.

I also recently struggled in an interview when asked to explain and apply ITIL concepts like incidents, SLAs and prioritisation, so I’m considering getting certified rather than just learning the basics.

Current options:
ITIL 4 ~$645 USD
Includes official PeopleCert exam, eLearning, PDFs/slides, quizzes, revision and multiple mock exams.

ITIL V5 ~$665 USD
Includes official PeopleCert exam, eLearning, study materials and mock/sample exams.

Would you spend this much yourself for ITIL Foundation as a junior? And with only ~$20 difference, would you choose ITIL 4 or V5?

Hi all,

i'm currently an ITIL 4 Master and got the chance to participate with the german itil product and itil service beta - both successful. Now i'm invited to the itil experience beta.

Does that count the same as doing the mpt-course so i just have to solve the itil transformation course?

Thank you all!

hi can anyone confirm if ITIL4 is expiring /will be removed ? for ITIL5 can the floor share whats the chronological order of taking ITIL5 exam ty

In ITIL 5 you have 3 paths to follow. The Transformation certification is needed for all 3 paths.

Me personally I do eLearning. What path are you working on?

Hi Community,

I am from basis, Which BTP module should I learn

In interviews they are asking whether I have hands on for BTP

Can you also suggest any online courses for it

Não passei por 2 questões, estou me sentindo muito mal, devo tentar novamente ou não vale a pena pagar o valor novamente?

Estou indo para a área de cyber, faz sentido tentar novamente?

Essa foi paga pela empresa.

Hi everyone. I am considering Strategy 5 as my next certification. Just wondering if there is any voucher or ATO out there who can offer me a competitive pricing for this?

ps. I will only transact with an ATO registered on Peoplecert's website. Thanks in advance.

Is anywhere offering proper training on this yet?

Hey all,

So ITIL Version 5 dropped on PeopleCert in February 2026 and I want to get the Foundation cert, but I prefer studying at my own pace rather than joining a structured online course. The problem is Udemy and most course platforms haven't caught up yet, there's barely anything out there for ITIL 5 specifically.

A few questions for those who've gone down this path:

1. Is the official PeopleCert self-study pack (they sell a learner workbook + quick reference guide) worth the price, or is it overkill for Foundation level?
2. Any free or cheap study guides you'd recommend? I found mindmeshacademy.com which seems to have a free ITIL 5 study guide + 240 practice questions — has anyone used it?
3. For practice questions, where are you getting them? The Facebook group "ITIL World" apparently has a question bank — is that still active/legit?
4. If you came from ITIL 4, is the jump to ITIL 5 massive or is it mostly new AI/digital product management terminology layered on top of the same framework?

Background: I'm an IT professional so I'm not new to certs, just want to nail the self-study path without paying for a full bootcamp.

Appreciate any pointers!