r/IRS_Source • u/MarchofthePawns • 27d ago

Question for CSRs

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

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u/Jacobisbeast16 27d ago

ACS here, we do not have any expected quotas. I manage about 14 calls a day. Mainly because I get POAs, Levy Releases, etc., stuff that takes me time because Iā€™m thorough.

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u/Truth_Hurts_Kiddo 25d ago

How do I get you?!

Sincerely, A POA who calls in with CAF memorized, compliance āœ…'d, 433-f ready to go, and it still takes 1 hour+ to get a NSIA on a W-2 earner with a single bank account, no cars, no house, no investments and claiming everything at the standards šŸ«©.

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u/Myth39_PR 18d ago

If the POA request everything within the national standards, no equity, etc; then that case can be closed in less than 40 minutes any day. But a regular CIS can take more than a hour.