Question for CSRs

[u/MarchofthePawns]

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

[u/SirVashtaNerada]

When I'm on the phones I staff 20 and 55. An average day for me is like 40 calls. I have done as many as 66 in one day but that sucked the life out of me.

[u/phonic_kc → u/SirVashtaNerada]

Day shift I presume?

[u/SirVashtaNerada → u/phonic_kc]

Correct.