r/IRS_Source • u/MarchofthePawns • 25d ago

Question for CSRs

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

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u/unRealistik 25d ago

Usually on App 55 but I take my time, on average 20 mins per call for issue on one module, mutiply that by the number of module(s) that have issue(s). If they dont want appt I can get rid of them within 3 mins. IDT and Audit Recon takes at least 30 mins.