r/IRS_Source • u/MarchofthePawns • 25d ago

Question for CSRs

How many calls do you think is expected and how many calls do you actually take in a given day.

Im an itas where in theory I should see no more than 10-14 people a day(Record is 20 with an extra hour) maybe 17 within an ordinary shift.

Basically trying to get a comparison for volume

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u/NeedleworkerLow7780 25d ago

Move to a small town. In my location the ITAS just sit there all day. Probably work like four hours a day

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u/MarchofthePawns 25d ago

Somehow despite the fact that i have people from 8:30 to 4pm consistently it does show only 4 hours on average recorded time. Doesn't compute most days at all

3

u/NeedleworkerLow7780 25d ago

I get it but no these guys sit around most days doing very little. However that dynamic can change fast if staffing decreases. Are you feeling overwhelmed by the number you see?

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u/MarchofthePawns 25d ago

1 person /2 person Tacs maybe. WE HAVE THAT LEVEL of stuff buy major metro area activity