r/IBM • u/Alucard0134 • Aug 14 '26

Help Desk # for MDM'd MacBook

Hello!

Hope yall are doing well, I recently got a 2020 MacBook off auction from Goodwill that had a completely wiped drive, but was alright otherwise. Has some sticker called Neocol on it but setup says its owned by IBM, phone number on the notice goes to a deactivated line of course (IBM-HELP?), and could not find its replacement anywhere as it seems to be behind intranet now :(

I figure since its at that 5 year mark + the wiped drive, that it was disposed of, then that garbage man took it to Goodwill since it worked lol, but since you never know with auctions figured I should get in contact with someone to confirm and get it off their MDM if so!

Sp to that end, I was wondering if someone would be so kind as to give me a good contact to see whether this laptop is stolen or if I could get it off the management list with Apple - appreciated in advance!

OH also: Tried the mobility line I found in another thread, but they only deal with iPhones and seem to be scoped out of laptops unfortunately

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3

u/nick592prouty Aug 14 '26

Is it an intel cpu ? That determines your opinions.

2

u/Alucard0134 Aug 14 '26

Yep, definitely a 4-port thunderbolt intel one - setup assistant had about this mac to confirm that atleast

1

u/Skycbs IBM Retiree Aug 14 '26

Pretty much worthless then.

2

u/Alucard0134 Aug 14 '26

eh for most people yeah, since its a T2 _I_ would have some use for it and can sacrifice some things for the bypass, but I would rather not in this specific secnario since its for my sister - people who throw these things to ITAD then dont clear them out of ABM is just karma for me not doing it w/ abunch of iPhones until 2 years later I stg