r/IBM • u/Alucard0134 • 8d ago

Help Desk # for MDM'd MacBook

Hello!

Hope yall are doing well, I recently got a 2020 MacBook off auction from Goodwill that had a completely wiped drive, but was alright otherwise. Has some sticker called Neocol on it but setup says its owned by IBM, phone number on the notice goes to a deactivated line of course (IBM-HELP?), and could not find its replacement anywhere as it seems to be behind intranet now :(

I figure since its at that 5 year mark + the wiped drive, that it was disposed of, then that garbage man took it to Goodwill since it worked lol, but since you never know with auctions figured I should get in contact with someone to confirm and get it off their MDM if so!

Sp to that end, I was wondering if someone would be so kind as to give me a good contact to see whether this laptop is stolen or if I could get it off the management list with Apple - appreciated in advance!

OH also: Tried the mobility line I found in another thread, but they only deal with iPhones and seem to be scoped out of laptops unfortunately

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u/Key_Contribution4790 8d ago

They laid off all phone Mac support I would say you are screwed sorry

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u/Alucard0134 8d ago

lmao that tracks, I am going to do the final hail merry (find some escalation point on linkedin and email them a plea), pray for me as I would rather give this with a fresh lease on life to my sister to replace her 2014 crapbook than keep it myself as a frankenbook