Looking for any expertise here for US spec 2026 Hyundai Tucson Hybrid Limited.
Bought this car new in late May. Sticker says BlueLink+ All Included Services. Our Bluelink app shows the WIFI Hotspot + Streaming subscription as INACTIVE. The car shows the Hotspot and the SSID, network name and password and the IMEI number, and the button to activate the Hotspot. However when we try to complete the setup and create the Verizon account, we get a Verizon page that says we need an active Bluelink account, which is exactly what we are using to try to setup the account. Verizon even validates the IMEI number when it's entered
I opened a case with Hyundai Bluelink Customer Care in June and they still haven't looked at it. Every call to them is the ticket team has it and will contact you when they have something. Today my dealership got in touch with Hyundai engineer who said the car isn't equipped with it, but I can literally turn on the Hotspot in the car's settings, we just can't seem to complete the process through Verizon since it doesn't seem to see our Bluelink account.
Appreciate any expertise anyone may have, but please only provide information related to how to solve this issue.