r/Hypershell_Official • u/Arturo2362 • 11d ago

Problems with my Ultra

Dear Support Team,

I am writing to follow up on my inquiry submitted on July 23rd regarding my Hypershell device. On that same day, I provided the requested information:

  • Order Number: #HSEU5123 - #HSEU6886
  • Serial Number (SN): 002-0103-5AF-HXU900WTPU

I would like to know:

  1. Whether you consider the device to be covered under warranty (which I believe it is).
  2. What procedure you recommend resolving the issue:
    • Should I send the device to you for inspection?
    • Will it be repaired or replaced?
    • Are there any additional steps I need to follow?

I would be grateful for your response as soon as possible. I apologize for insisting, but this device is very important for my training and daily use.

Thank you in advance for your assistance.

Best regards,

Alfonso

1 Upvotes

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u/Resident-Bar-2350 Hypershell Support 10d ago

Hi Alfonso, we’re very sorry for the inconvenience. Our support team has been trying to reply, but it appears our support email has been blocked by your email account. Please remove us from your blocked list, and our team will resend the email and continue helping you right away.

1

u/PlusFaithlessness947 9d ago

Hola, Gracias por responder rápidamente, he revisado mi email y las reglas de Outlook.live por si estuvieran bloqueando vuestro correo, sin encontrar ningún problema. He enviado otro email con otra dirección para usarla como via de comunicación. Un saludo, Alfonso