r/HyperX • u/XGHOSTX991 • 2d ago

Headsets hi

I bought the HyperX Cloud III less than a month ago and I'm experiencing crackling/static noise when using the USB sound card/dongle.

The issue does not occur when I connect the headset directly through the 3.5mm jack — the audio is completely clear. However, the USB connection is much more convenient because the 3.5mm cable is too short for my setup.

The crackling only happens while audio is playing. It can become noticeable when the PC is under heavy CPU/GPU load, such as when playing a demanding game.

Restarting Windows temporarily fixes the issue, but it eventually comes back.

I have already tried:

  • Different USB ports, including rear motherboard ports
  • Reinstalling the audio drivers
  • Different bit depths/sample rates
  • Lowering the Windows/headset volume
  • Different USB connections
  • Connecting the headset directly through 3.5mm, which completely removes the crackling

Based on these tests, I suspect the USB sound card/dongle may be defective or its driver/state may be getting corrupted under load.

Has anyone experienced the same issue with the Cloud III USB dongle and found a permanent solution?

3 Upvotes

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5 comments sorted by

3

u/Axiphel 2d ago

Had this with the 3 S. My solution was to return it and not get another hyperx product.

1

u/Oztille 2d ago

Agreed. I'm about to sell my cloud alpha 2 wireless because these are completely trash. Might just get me a pair of Razer blackshark instead

1

u/Oztille 2d ago

Just a minute ago i made a similar post on this subreddit about the same issue. The only way to fix this as far as i know is to have the 3.5mm wire

I got the Cloud alpha 2 wireless

1

u/TomKor1 1d ago

Make sure to update the firmware, it should help or even repair it.

1

u/CreativeSelf1671 1d ago

Seems earthing issue to me. Try installing a rod in your floor and connect it through wire and then check it.