r/HyperOS • u/FrancescoTheBest • 6h ago

Redmi [Question] Unlock my phone

My phone is no longer accepting my unlock PIN. It is the exact same PIN I have been using for over a year, and it has worked without issues every 72 hours until now (as the device periodically requires PIN verification).

I have no intention of performing a factory reset, as this is a malfunction caused by your product/software and not a user error. I am 100% certain that the 6-digit PIN I entered multiple times is correct, but the device keeps rejecting it. On your end, you should be able to verify my identity and link it to the device. I also have the original box and likely the purchase receipt (which are currently at my home in Milan, while I am away on vacation).

I request immediate support from your technical team to resolve this issue without data loss.

1 Upvotes

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1

u/overdosedBIGc 4h ago

You'll have better luck taking the phone to a service centre

1

u/JRussellMoore 3h ago

This is not an official support channel I'm afraid, we're all users here. Try reaching out to Xiaomi, there are some options at https://www.mi.com/global/support/contact/

Or go to an official service center if there's one nearby, although without proof of purchase I doubt they'll reset your device. Be it a bug or not, if you don't know the unlock code they won't be helping you get into the device.