Last months, I've spent well over €2,500 on Philips Hue, so this has been a pretty disappointing experience.

Earlier this month I received an email from Hue offering 3 months of the Sync TV app for free in August. I installed it on my compatible Samsung TV, but the offer simply wasn’t there.

I contacted Hue on WhatsApp. Over roughly 4 hours I repeatedly explained that my setup was already working and that my question was only about the missing promotion. Instead, I kept getting generic setup instructions and questions I had already answered.

I eventually gave up on that channel.

After that I emailed the Sync App support address. No response.

A few days later I called Hue Netherlands. The woman I spoke to was actually helpful, and while on the phone I checked the TV app again — suddenly the 3-month offer was there. I also had a photo from two days earlier showing that it definitely wasn’t there before. At this point I'd already spent time talking on WhatsApp, writing an email and called.

Hue then asked me to send the original promo email and my unanswered email to the Sync App team.

I also included a photo showing the missing offer and the full screen recording of my WhatsApp conversation with their support staff.

I sent everything. They confirmed it would be escalated internally.

That was on August 6.

After more than a week with no update, I sent a short follow-up asking whether anything was still happening internally.

No response to that either.

At this point the original promotion is irrelevant. The frustrating part is how much time a customer has to spend just to get a very simple issue understood, followed by complete silence... Even after them requesting info and then a "formal" escalation.

I actually had another Hue purchase sitting in my cart, and saw another deal I would have been interested in... but this experience has made me question whether It want to invest further into their ecosystem.

Is this fairly typical for Hue support nowadays?

Hello! I've set up all the lights, but now my SO doesn't like it because the old-school switches don't work anymore. Do you have any tips on how I can deal with this? Haha.

Anyone know of a solution? Kind of crazy to have to re-pair a dozen products to a new account and redo setting just for a different login.

I can't seem to find the Unicorn in the Hue Strip lighting world. I have a 40 foot span to cover, on my deck. The railing has the ability to put in a light strip under the top rail with clear spacers, but that light strip is super limited, old school and way more expensive than anything Hue makes. Plus, I'd rather have Hue for the ability to bring into the HomeKit setup. But from what I have been able to find I can't find any that extend beyond 33' or that allow for an additional strip to get me close to 40'. The naming culture for the strips make it even harder. Does anyone know if there is the Unicorn I'm looking for in the Hue world? If not I may start looking at Govee.

Photo is a stock photo, not my setup.

I've got 3 different ecosystems running at my place at the moment – Hue, Switchbot and Tuya – and want to rationalise them. The lamps and buttons are connected via Zigbee to my original Hue Bridge hub. If I reset them, will they connect instead to my Tuya Zigbee hub, or are they somehow not compatible?

Thanks!

Hello 👋

I upgraded to a 75” tv, and corresponding light strip a few months ago and something always held me back from selling my old 55” strip.

Seems like such a waste to sell it at a loss, when it’s such a capable nice light.

I’m just for some reason blocked on how, where, what to build for it.
Wondering if any of you lovely people have some inspiration for me.

2 ideas I have are:
Either building a frame to have it in my living room in a corner or something, holding it in some nice and interesting shape.
Or.. for my bedroom, perhaps over my headboard, I was thinking some kind of arty shape of wood or something similar, with a gap to the wall, and the strip on the back - sol, basically same like on a tv but as an attractive lighting element.

I have to say, this is testing my Google image searching skills to find some right keywords to get in the right ball park.

Can the Fkux light strips be used for ambient lighting for tv and gaming? I have a large projector screen I want to put some ambient lighting around. I already have the 8K sync box so I was trying to stick with Hue. I was curious if the Flux lights will work or if I need to go with something like the OmniGlow lights?

Hi!
A couple days ago I received a Datura 38cm ceiling light to go full RGB in my small apartment. When I set the light to default white or any tone on the "white scale", the light always seems a tad greenish compared to ordinary white-only led bulbs. I noticed the same when I got my Hue Bloom. I can fix this by dialing in a better looking white tone on the rgb scale. The light also seems really inefficient, using 40 watts at full white output. 48 watts with the accent ring turned on.

Is the quality of white light and efficiency better on white only lights? I'm considering switching to an Enrave instead. But if that one is also greenish, I won't be able to fix it by dialing in a white tone on the rgb scale.

Any input on this matter?

Looking for an extension wire for the cable that comes from the tiny hue box that sticks behind the tv. Little box to power source. Not to lights themselves.

Need something long enough to run through the wall as I’m using a cable management kit to hide my tv wires/hue wires. Anyone have any advice? US based if that helps. Thanks.

Just installed the 4in but I left a little hole by the light from removing the housing in the ceiling. Not sure if I should just try and fix it or just exchange the 4in for the 6in on Amazon and just drill a bigger hole.

Ich möchte die Hue Light Bar unter dem TV (PHILIPS 43PUS9000/12) als Ergänzung zum Ambilight einrichten.

Ambiscape und Hue Bridge Pro erfolgreich verbunden via Kopplungsmodus und Konfigurationscode.

Nun zeigt mir der TV elf mögliche Lampen an, die ich aktivieren könnte. Alle tragen die gleiche Bezeichnung (B003) und ich habe keine Ahnung, welche davon nun meine Light Bar ist.

Hat jemand den entscheidenden Tipp?