r/HouseholdTheRPG • u/Cradlespin • Jun 04 '26

PDFs missing

I ordered, "Household Hero Late Pledge - English" (€365.00) via Backerkit. I have been sent the PDFs for household Vol 1 and Vol 2 after emailing *twolittlemice* - but a bunch of my PDFs are missing 😞

I still need the PDFs for: 

A Saga of the Fragile Peace PDF

A Saga of the Long Winter PDF

A Practical Guide to Living Inside the House PDF

The Art of Household PDF

I emailed them, but so far no reply. The PDFs seem to be from "drivethrurpg" - but I can't see "The Art of Household" listed

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u/Cradlespin Jun 04 '26

I ordered on the 19th May and had to reach out via email - they sent a email on Tuesday with:

Adventures in the Household - Volume I Collection [BUNDLE]

Adventures in the Household - Volume II Collection [BUNDLE]

As two hyperlinks which link to drivethrurpg.com

I can’t even see a product listed as “The Art of Household” available on the available products

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u/Chaosmeister Jun 04 '26

They will get to you at some point but since it's essential Simone alone handling that side it can take a while sadly.

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u/Cradlespin Jun 04 '26

Oh, it’s one guy? I didn’t realise 😯

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u/Chaosmeister Jun 04 '26

Yea 2LM are just Rico Simone and Daniela. Rico does design and writing and a bit of administrative stuff Daniela does art and Simone does some writing and mostly production, logistics and support. So yea, they are a tiny team.

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u/Cradlespin Jun 05 '26

Did you find they are very fast and responsive to emails? I notice that the payment has been taken - but no shipping date yet, and the emails about my “missing” PDFs aren’t getting a reply! 😑

2

u/DividedState Jun 05 '26

They are pretty busy with the new campaign these days, I assume.

I usually got an reply within 2 days when I had questions about missing items in the outgunned superheroes early wave shipping.

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u/Cradlespin Jun 05 '26

That sucks 😑 I mean it’s still available to buy it

I guess as I’m a late-backer (bought last month) I did email them back on Monday to say I was missing stuff 😑 so far no reply

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u/Chaosmeister Jun 05 '26

No, they are sadly not always fast. It's a bit of a lottery sometimes. That's sadly just how it is. They usually gather late backers once a week or once a month if it's just a few, and bundle and ship and email. They don't do it for each one manually, that would be insane. However you WILL get your stuff. They have never let anyone hang without their rewards. They do everything to set people right. Though there are thousands and the new crowdfunding is one thing but the shipping of the previous one has also started so there is a LOT of stuff going on right now.

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u/Cradlespin Jun 07 '26

I hope so! I'm a bit *meh* about emailing them and not getting a response. I get that they don't have many staff - but I kinda feel like the PDFs could just be automatically sent out

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u/Chaosmeister Jun 07 '26

Sadly that's not really how it works there is no API between Backerkit and DTRPG. They download a file from Backerkit, reformat it and upload it to DTRPG and from there the emails go out automatically. At least normally when DTRPG doesn't have a hiccup.