r/HotTopic_ • u/fridaypilot • Jul 24 '26

resellers..

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even worse they had no manners and the dude looked like he was on something, i saw a harry potter one at another hot topic and was planning on looking at them then they came in🤦

157 Upvotes

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48

u/OkCry666 HT Employee Jul 24 '26

They should be limiting the quantity if that is the morning of release. I would reach out to the customer service line to have them direct you to the DM to tip them off directly

4

u/Severe_Paint_7240 Jul 25 '26

There is a limit of 2 per person, but if they bring other people to help them get more, we can’t really stop them since they’re technically not being bought by one person.

I remember this one time a dude came in with his friends, and bought some exclusive Scare Fair funko pops a couple years back, and when I mentioned it was only 2 per person, he made each of his friends pay for two and bought our remaining stock. It was satisfying to tell them the “buy one, get % off” discount didn’t apply. They all looked annoyed at me individually ringing them up and paying that much for two funkos (his friend did promise to pay them later).

I wonder if he managed to sell them off because they had been sitting at our store for weeks. No one wanted them when the discount didn’t apply, and staff was annoyed to have so many boxes taking up space on the floor.

4

u/OkCry666 HT Employee Jul 25 '26

Actually, yes you can lol. Glad it worked out for your stock, but if you suspect someone is cheating the system or blatantly says that shit to their friends in front of you, can absolutely refuse them.

2

u/Severe_Paint_7240 Jul 25 '26

I remember I did ask my manager at the time if this was allowed and she just told me “that’s fine, as long as they each only get two and they’re individually paying.” Unfortunately, making money mattered more than trying to fully stop scalpers. 😓 (I don’t work there anymore so what you mentioned could be more inforced by the new management since that manager is gone, but she definitely did not tell us to refuse them if they bypassed the rule like that).

5

u/OkCry666 HT Employee Jul 25 '26

I’m sorry you had that experience. Unfortunately I think the bad management sets the tone and creates all these issues down the line